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eng.sultan.b
Beginner

your username or password is not correct - jabber

Hi all,

Two new employees in my company having an issue with cisco jabber, they cann't login to Jabber (your username or password is not correct).

But it works well with others.

Could you please help me? :(

CUCM Verison: 8.6.2.20000-2

CUP Version: 8.6.3.10000-20

Cisco Jabber Version: 10.5.1 Build 43318

Attached problem report. (user ID: ccfar)

Thanks in advance

 

2 ACCEPTED SOLUTIONS

Accepted Solutions
Andrey Drofa
Beginner

I had the same problem.

In my case, the problem was in AD. In "user properties" check 'Log on to" option. If it restricts user logon, try to change to "able to log on at any workstation computer that is joined to the domain".

View solution in original post

Swathi Alagaraj
Cisco Employee

Hi ,

 

Are the users pulled from AD?

Please check if the users are able to login into CCM End user page.

View solution in original post

6 REPLIES 6
Jaime Valencia
Hall of Fame Cisco Employee

And what did you find in the problem report? 

HTH

java

if this helps, please rate

Hi, i got the same error but i changed AD Server 2012 ip address and it was not updated in System> LDAP> Ldap authentication. 

Just to update. synced and logged in successful.

Andrey Drofa
Beginner

I had the same problem.

In my case, the problem was in AD. In "user properties" check 'Log on to" option. If it restricts user logon, try to change to "able to log on at any workstation computer that is joined to the domain".

View solution in original post

Swathi Alagaraj
Cisco Employee

Hi ,

 

Are the users pulled from AD?

Please check if the users are able to login into CCM End user page.

View solution in original post

eng.sultan.b
Beginner

It's working now!

I just asked AD team to move the users to different group and this solve the issue.

I don't have enough experience about AD but mabye Aleksey Ivanov solution is correct :)

 

Thanks guys for your great support.

 

Hi
I have a problem, with the Jabber, when they want to log in from a laptop, has been working normally until last week, today users can not log in, since it shows an incorrect user error and password, I thought the AD key it could be wrong but it does not show any error,
Call Manager is synchronized with an AD WS 2008, the strange thing is that if I can access the ccmuser page with their domain credentials and everything is fine, so it is not a domain code issue

 

Call Managers is version 11.5 IM&P with 11.5

Has something similar happened to you?

regards
Carlos P.

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