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Collaboration Blogs
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Hello All,Announcing the general availability of the new and improved Context Service gadget for Finesse!The new journey gadget can be deployed in a phased manner starting with one pilot team and expanding to the rest.^ click to expand ^New features and c... Read More
  • Context Service
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Hello,We are excited to announce that the 2.0.5 version of the Context Service SDK is now available. This version of the Context Service SDK features an updated object model. You can download the 2.0.5 version of the Context Service SDK from the Context S... Read More
  • Context Service
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Hello,We have added a new Context Service use case recipe for end customers and partners to try out.This use case recipe coversPersonalized greetings when customer callsDetect Repeat callersContextual/Dynamic routing of calls based on customer's journeyTh... Read More
  • Context Service
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<>: This promotion is now closed. Congratulations to everyone who won the Free Pass! See you at Cisco Live!See here for more information -> Earn a Free Pass to Cisco Live 2018 at Orlando
  • Context Service
1212 Views
4 Comments
Hi,To make it easier to integrate with the Context Service, a new sample has been uploaded to GitHub. It provides an example of how you could write a REST API on top of the Java Context Service SDK. This is useful for situations where you are using Javasc... Read More
  • Context Service
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Hello,We are very excited to announce the availability of two new features in Context Service that will make it easier for partners and customers to manage their Hybrid Contact Center deployments -1. Resources UI tool to view the status of all components ... Read More
  • Context Service
514 Views
1 Comment
A new Context Service Java SDK sample has been published online, now on the Cisco DevNet portion of GitHub. It is a Java Swing-based UI and demonstrates the following features:Getting statusGetting JMX metricsConnection state listenerField and Field Set c... Read More
  • Context Service
582 Views
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We've been regularly pushing improvements to the Context Service SDK. The current base version is 1.0.5 and the current extension version (auto-upgrade from the cloud) is 1.0.6. We recommend that you update your SDK to the latest base version of 1.0.5 bec... Read More
  • Context Service
427 Views
5 Comments
We've pushed out an update to the Context Service SDK extension. This new version is 1.0.5. Your app should automatically download the update the next time you connect. However, there is an issue automatically processing this update if you do not explicit... Read More
  • Context Service
417 Views
6 Comments
We've updated the Context Service SDK to version 1.0.4. This version provides improved performance and also some SDK calls. However, this requires a few changes on your part. This new version impacts you in the following ways:You are no longer able to reg... Read More
  • Context Service
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