Hello All,Announcing the general availability of the new and improved
Context Service gadget for Finesse!The new journey gadget can be
deployed in a phased manner starting with one pilot team and expanding
to the rest.^ click to expand ^New features and c...
Hello,We are excited to announce that the 2.0.5 version of the Context
Service SDK is now available. This version of the Context Service SDK
features an updated object model. You can download the 2.0.5 version of
the Context Service SDK from the Context S...
Hello,We have added a new Context Service use case recipe for end
customers and partners to try out.This use case recipe
coversPersonalized greetings when customer callsDetect Repeat
callersContextual/Dynamic routing of calls based on customer's
Hi,To make it easier to integrate with the Context Service, a new sample
has been uploaded to GitHub. It provides an example of how you could
write a REST API on top of the Java Context Service SDK. This is useful
for situations where you are using Javasc...
Hello,We are very excited to announce the availability of two new
features in Context Service that will make it easier for partners and
customers to manage their Hybrid Contact Center deployments -1.
Resources UI tool to view the status of all components ...
A new Context Service Java SDK sample has been published online, now on
the Cisco DevNet portion of GitHub. It is a Java Swing-based UI and
demonstrates the following features:Getting statusGetting JMX
metricsConnection state listenerField and Field Set
We've been regularly pushing improvements to the Context Service SDK.
The current base version is 1.0.5 and the current extension version
(auto-upgrade from the cloud) is 1.0.6. We recommend that you update
your SDK to the latest base version of 1.0.5 bec...
We've pushed out an update to the Context Service SDK extension. This
new version is 1.0.5. Your app should automatically download the update
the next time you connect. However, there is an issue automatically
processing this update if you do not explicit...
We've updated the Context Service SDK to version 1.0.4. This version
provides improved performance and also some SDK calls. However, this
requires a few changes on your part. This new version impacts you in the
following ways:You are no longer able to reg...
Hi,one of our customers has developed an own agent desktop via Finesse API but they have the issue that they get back multiple XMPP responses (notifications) for their requests. the following description for this issue was sent by the customer....As attac...
Hello,I've been using Password Authentication with no problem before but suddenly, all XML requests to API URL https://sitename.webex.com/WBXService/XMLService returns 403 Forbidden error. Were there any changes with the authentication...
We are experimenting with the web apps and macros, is it possible to enable WebGL on the board for apps such as google earth or to view CAD designs? The message "Hmm. While your browser seems to support WebGL, it i...
HiI have UCCx 11.6 premium versionIn UCCx script we want to load prompts from external media server in order to play it into the call flow menus.UCCx and media server, both are on the same LAN. We already have an URL were to download those prompts th...
Hi, I have tried to get all events from site using XML API using below code, string destinationUrl = "https://geewiz.my.webex.com/WBXService/XMLService"; string requestXml ="<?xml version="1.0" encoding="ISO-8859-1"?><serv:messagex...