Collaboration Blogs

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Goal: Provide a simple User Interface to control, modify and customize your Webex Desk Video device.Install time: around 5 minutes (upload the UI and macro) What can you do? Settings Camera ExposurePan/tiltSelf-view on/off + small/full screenSpeaker-track... Read More

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Okay, guilty as charged for creating a click bait subject. I love Python. But there are some things about Python that can be annoying if you're just starting out as a Python programmer. Let's tackle a few of them so you don't suffer from the mistakes I ha... Read More

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Demo - Webex Video device Virtual Lamp integration Objective Show how easy it is to create a virtual lamp and integrate it with a Webex Video device or bot. Create your own lamp using the virtual lamp bot make it create a custom Postman collection,... Read More

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(view in My Videos)It is our pleasure to announce the finalists of the 2021 IT Blog Awards hosted by Cisco. These bloggers, vloggers and podcasters create amazing educational content worthy of recognition. But who will we crown as our winners? It is now y... Read More

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This is the sign you have been waiting for. It's the year YOU apply to become a Cisco Champion. As a Cisco Champion, you’ll: Get early insights into new Cisco products and solutions Receive access to Cisco’s engineering rock stars Expand your own network ... Read More

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Update 12.6 ES03 release which has important updates for the VPN-Less feature has been released. The changes and configuration details can be found on the TechNote page for the release. Feature overview VPN-Less Finesse provides the flexibility for agents... Read More

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The 2021 IT Blog Awards, hosted by Cisco, is now open for submissions. Submit your blog, vlog or podcast today. For more information, including category details, the process, past winners and FAQs, check out: https://www.cisco.com/c/en/us/training-events/... Read More

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Cicso Unified Communications Manager AXL Soap Python Test Source PyQt5, xml.entree.ElementTree Device List, Pickup Group List, DN List, End User List. etc pip install -r requirements.txt

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I want to find out how many agents are configured for an attribute. I have followed all the steps which are provided by the Cisco UCCE 11.6 API guide but I could not get the count. Is it possible to get a count of agents or not?

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Lately I have received a few requests from people asking if it was possible to Archive a Webex MessageSpace as in "download all messages".Interesting. You can download all messages using the messages API but that leaves you with a pile of unreadable JSON ... Read More

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On May 10th 2021 a new API component was added: SPACE Tabs! We call them ROOM tabs to be consistent with the room (space) API. Room Tabs represent an always available tab that is added as a tab in the space. It is configured with a content url. Just like ... Read More

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In a previous article I talked about the Cards & Buttons functionality of Webex Message. It's great to send nicely formatted or interactive messages. What if you want to learn about Cards? There is a bot that teaches you all about Cards using... ...CARDS!... Read More

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The Python library "webexteamssdk" is great but there's one part of this library that "may need better documentation". This is the ability to create cards & buttons. Here's a card example: How is this card setup? What components are used? The following ... Read More

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(using Python and the Flask Library) An oAuth integration allows you to have an application "do stuff on your behalf". This is a topic that can be quite complex to understand. For that reason I created this Python code to make it as easy as possible to un... Read More

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It may be easier than you think. After some customer requests I started writing code in Python. A few days later the script was ready. What can it do? ADD LOGO or image to your virtual background (using a domain/email address/URL/local-file) ADD TEXT to y... Read More

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Latest Contents

CCX Script to validate Customer id

Created by dsobrinho on 06-30-2022 12:22 PM

Hi team, A customer asked me to create a ccx script to contain an ID verification step. He didn't want a database query, just a document validator through a numerical verification algorithm. Does anybody know something like that? An example ... view more

Agent Recent State Trace Tables

Created by MuhammadArslan76714 on 06-29-2022 11:36 AM

Hello there, Kindly, I need to know from which tables I can get the agent's recent state trace history, this report is also shown at finesse agent desktop under My History, I have attached the screenshot for more detail. I have found one table Agent_... view more

After CUCM Upgrade Axl API Throwing Error

Created by jilljensen on 06-29-2022 10:49 AM

After updating call manager to 12.5 when trying to connect from UCDT to Call manager 12.5: Axl error: Connectivity Results: Axl test has failed, unable to connect to the server. We can connect to CUC on version 12.5.1 but not call ma... view more

Encrypted email from Cisco Finesse

Created by mikemayou on 06-29-2022 10:00 AM

Is there a way to send encrypted email to and from clients using Finesse. We are using Cisco Email Security and can encrypt from an individual account, but I don't see a way to do it from Finesse.

Cisco Finesse Rest API Query

Created by TusharCCVA on 06-29-2022 09:22 AM

I have developed custom Cisco finesse desktop using finesse rest API. I just want to know how can we maintain the session when refresh the browser. At present my desktop goes to not ready even if agent is in talking state. Is there any finesse rest API to... view more