Collaboration Blogs

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Goal: Provide a simple User Interface to control, modify and customize your Webex Desk Video device.Install time: around 5 minutes (upload the UI and macro) What can you do? Settings Camera ExposurePan/tiltSelf-view on/off + small/full screenSpeaker-track... Read More

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Okay, guilty as charged for creating a click bait subject. I love Python. But there are some things about Python that can be annoying if you're just starting out as a Python programmer. Let's tackle a few of them so you don't suffer from the mistakes I ha... Read More

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Demo - Webex Video device Virtual Lamp integration Objective Show how easy it is to create a virtual lamp and integrate it with a Webex Video device or bot. Create your own lamp using the virtual lamp bot make it create a custom Postman collection,... Read More

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(view in My Videos)It is our pleasure to announce the finalists of the 2021 IT Blog Awards hosted by Cisco. These bloggers, vloggers and podcasters create amazing educational content worthy of recognition. But who will we crown as our winners? It is now y... Read More

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This is the sign you have been waiting for. It's the year YOU apply to become a Cisco Champion. As a Cisco Champion, you’ll: Get early insights into new Cisco products and solutions Receive access to Cisco’s engineering rock stars Expand your own network ... Read More

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Update 12.6 ES03 release which has important updates for the VPN-Less feature has been released. The changes and configuration details can be found on the TechNote page for the release. Feature overview VPN-Less Finesse provides the flexibility for agents... Read More

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The 2021 IT Blog Awards, hosted by Cisco, is now open for submissions. Submit your blog, vlog or podcast today. For more information, including category details, the process, past winners and FAQs, check out: https://www.cisco.com/c/en/us/training-events/... Read More

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Cicso Unified Communications Manager AXL Soap Python Test Source PyQt5, xml.entree.ElementTree Device List, Pickup Group List, DN List, End User List. etc pip install -r requirements.txt

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I want to find out how many agents are configured for an attribute. I have followed all the steps which are provided by the Cisco UCCE 11.6 API guide but I could not get the count. Is it possible to get a count of agents or not?

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Lately I have received a few requests from people asking if it was possible to Archive a Webex MessageSpace as in "download all messages".Interesting. You can download all messages using the messages API but that leaves you with a pile of unreadable JSON ... Read More

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On May 10th 2021 a new API component was added: SPACE Tabs! We call them ROOM tabs to be consistent with the room (space) API. Room Tabs represent an always available tab that is added as a tab in the space. It is configured with a content url. Just like ... Read More

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In a previous article I talked about the Cards & Buttons functionality of Webex Message. It's great to send nicely formatted or interactive messages. What if you want to learn about Cards? There is a bot that teaches you all about Cards using... ...CARDS!... Read More

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The Python library "webexteamssdk" is great but there's one part of this library that "may need better documentation". This is the ability to create cards & buttons. Here's a card example: How is this card setup? What components are used? The following ... Read More

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(using Python and the Flask Library) An oAuth integration allows you to have an application "do stuff on your behalf". This is a topic that can be quite complex to understand. For that reason I created this Python code to make it as easy as possible to un... Read More

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It may be easier than you think. After some customer requests I started writing code in Python. A few days later the script was ready. What can it do? ADD LOGO or image to your virtual background (using a domain/email address/URL/local-file) ADD TEXT to y... Read More

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Latest Contents

Outbound and Campaign Management capabilities in Web Ex CC.

Created by singhdev95 on 07-06-2022 10:37 PM

I am working on a solution for outbound Campaign Management for WebEx CC. I do not want to purchase OEM Integration for this purpose instead I am trying to develop my own.I have few questions regarding outbound dialing with WebEx CC.Is WebCallBack API is ... view more

Finesse Agent Desktop integration with BMC Remedy platform

Created by test17 on 07-06-2022 04:31 AM

Hello Guys, We are using Finesse about UCCX 11.6. In this moment nedd to do integration Finesse with BMC Remedy and to see the caller ID information. Is possible to do this? Any have idea about this? Thanks, Regards, ... view more

ccx api call to get the wait time of a particular csq

Created by vijendra Saravanamuthu on 07-04-2022 06:45 PM

hi guys, please let me know if there is an API get call to get the wait time of a particular csq.? thanks. vijay

xsi-actions get requests params returns limited results

Created by Glenn van Bavel on 07-04-2022 03:08 AM

Hi community, I am messing around with the Broadworks XSI API to extract data from the api to our own datawarehouse. I have the API up and running and I am getting data back. The only problem I have right now is that I am getting a limited set o... view more

UCCX CallBack Script

Created by Mustafa.Taha on 07-04-2022 12:52 AM

i need a script for callback feature, if the caller stays in the queue more that 1 min he should have the option for call back