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kbeaton
Beginner
Beginner

We have a manager that's left and we want to let callers know to call the new manager at a different number, but we don't want the caller to be able to leave a message.

 

Can a voicemail box be setup to work this way?

If so, how?

 

Thanks

 

Kelvin

3 Comments
Roger Kallberg
VIP Expert VIP Expert
VIP Expert

Yes it can. You would change the after greeting action from Take a Message to Hang up.

Clifford McGlamry
Rising star
Rising star

You can even modify the message that says something like.  "Bob doesn't work here anymore.  Steve is his replacement.  He can be reached at 555-1212, but if you'll hold on, I will transfer you to him"

 

Then set up the after greeting action to transfer the call to Steve.  

rikardkrvaric
Collaborator
Collaborator

For the end user/inbox, click their name, then EDIT > GREETINGS > STANDARD.

In the After Greeting section, Under Call Action > Select HANG UP.

Unity_AfterGreeting.PNG

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