cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1304
Views
0
Helpful
3
Comments
kbeaton
Level 1
Level 1

We have a manager that's left and we want to let callers know to call the new manager at a different number, but we don't want the caller to be able to leave a message.

 

Can a voicemail box be setup to work this way?

If so, how?

 

Thanks

 

Kelvin

3 Comments

Yes it can. You would change the after greeting action from Take a Message to Hang up.

Clifford McGlamry
Spotlight
Spotlight

You can even modify the message that says something like.  "Bob doesn't work here anymore.  Steve is his replacement.  He can be reached at 555-1212, but if you'll hold on, I will transfer you to him"

 

Then set up the after greeting action to transfer the call to Steve.  

rikardkrvaric
Spotlight
Spotlight

For the end user/inbox, click their name, then EDIT > GREETINGS > STANDARD.

In the After Greeting section, Under Call Action > Select HANG UP.

Unity_AfterGreeting.PNG

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: