Hi there,
Suppose Agent001 is in Ready(userstate) state while Agent002 is in Not_ready(userstate) state. Agent002 makes call to Agent001,Agent001 answers the call & now they are in Talking(userstate) state.
Agent001 who is in Ready state hold & retrieve working properly. Agent002 who is in Not_Ready state Hold call is working properly but problem is for Retrieve call.
I am passing the requested action for Hold in Finesee as follows:
xml = "<Dialog><targetMediaAddress>"+myExtension+"</targetMediaAddress><requestedAction>HOLD</requestedAction></Dialog>";
And for Retrieve as follows:
xml = "<Dialog><targetMediaAddress>"+myExtension+"</targetMediaAddress><requestedAction>RETRIEVE</requestedAction></Dialog>";
Still this is not working for the Agent who is in Not_Ready state.
Thanks in advance,
Komal