cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Intermittently, Network Blind Transfer with CTIOS clients gets stuck.

507
Views
0
Helpful
0
Comments
Advisor
This blog was generated from CDN blog

Created by: David Lender on 02-02-2010 02:29:53 PM
CTIOS Custom agent desktop developers should be aware of a defect fixed in CTIOS 7.5(7) and later:

Symptom:
Intermittently, after an agent performs a Network Blind Transfer, the desktop client gets stuck in talking state and/or the transfer buttons get grayed out preventing the agent from performing transfer in future.

Conditions:
Any peripheral type where Network Blind Transfers are involved.

Workaround:
Agents have to logout and log back in again if they want to perform another transfer in future.


the bug is CSCta71582    Out of order events in OPC after a xfer cause CTIOS client to get stuck
This widget could not be displayed.