Created by: David Lender on 02-02-2010 02:29:53 PM CTIOS Custom agent desktop developers should be aware of a defect fixed in CTIOS 7.5(7) and later:
Symptom: Intermittently, after an agent performs a Network Blind Transfer, the desktop client gets stuck in talking state and/or the transfer buttons get grayed out preventing the agent from performing transfer in future.
Conditions: Any peripheral type where Network Blind Transfers are involved.
Workaround: Agents have to logout and log back in again if they want to perform another transfer in future.
the bug is CSCta71582 Out of order events in OPC after a xfer cause CTIOS client to get stuck
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