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Now Available: New Use Case Recipe for out-of-the-box IVR personalization with Unified CCE

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Cisco Employee

Hello,

We have added a new Context Service use case recipe for end customers and partners to try out.

This use case recipe covers

  • Personalized greetings when customer calls
  • Detect Repeat callers
  • Contextual/Dynamic routing of calls based on customer's journey

The recipe includes

  • Call flow and configuration video
  • Sample CVP script
  • Step by step instructions to configure the use case

Here's the recipe -> https://developer.cisco.com/docs/context-service/#personalized-ivr-experience

Have you tried this yet? Do you have any comments or questions regarding this recipe? Do you have suggestions to improve this experience? We are eager to hear. Leave a comment below!

Bookmark the What's new in Context Service page to keep yourself informed about new Context Service features and enhancements.

Cheers,

Sajith Kaimal

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