Created by: David Lender on 09-06-2011 01:37:07 PM SocialMiner 8.5(2) includes:
-Notifications - Email and IM notifications are now available. You can configure notifications to be sent through email and/or instant messaging any time a social contact is tagged with a defined tag. Email notifications support HTML tags while IM notifications are plain text.
-"Push" Feed - A new feed type is available that allows you to "push" social contacts that you create into the system. A sample form is provided to create and submit a social contact and apply tags.
-Author Filtering - A new filter is provided that allows you to filter out social contacts by author. For example, you can filter out tweets made by agents using SocialMiner so they are not brought back into the system for handling.
-Reply Template Enhancements - Twitter Reply templates now show a conversation history (if available) for the social contact being replied to. Reply templates also show the information about the author of the social contact, for example; the Twitter user's picture, description, and location.
-Disaster Recovery - SocialMiner now supports the standard Cisco Unified OS Disaster Recovery System. System backups can be done manually or scheduled for automatic backup.
-UI Enhancements - New UI enhancements in this release provide sorting and searching in the list view of many configuration gadgets. This feature allows you to navigate quickly through long lists of items to get to what you are looking for.
-System Administration Improvements - System administration has been updated to provides the status of the notification services.
Hi All, We are using the WebEx Meetings XML API to retrieve the Recording List. When to try to update the RecordingInfo using SetRecordingInfo API call, we get a 'success'. However, it is not effecting the record result when we login to see the recor...
view more
We have large UC network with numerous CUCM clusters...Dial-plan is variable length and numerous direction presentFor example0782[78]XXX - 8 digit078[013-8]XX - 7 digit0614[12]XXX - 8 digitetc where are more than 300 route patterns We used UCCX...
view more
Hi,I want to dry run failover certification test cases. To test DNS SRV, the test case asks to set SBC FQDN. I couldn't find SBC FQDN in the handbook. Can some one help? Or is it fine, if I will create my own FQDN and test? Thanks,Priyaranjan
Hi, We are able to successfully show the caller's photograph using ECC profile in CUCM (on 88XX series phones and CUCM ver12.5).When we are showing the caller's photograph using CiscoIPPhoneExecute and CiscoIPPhoneImageFile objects, the default ...
view more
Hello, sometimes the handleNewDialog handler is not triggered. I tested it with the clientLogs.log() function. So the handler doesn't do much except output something in the console. But there are calls, where it's not triggered.I noticed when this is...
view more