Created by: David Lender on 31-01-2012 03:04:39 PM Cisco SocialMiner 8.5(5) program had passed FCS Readiness is now available for download at www.cisco.com Key features in this release are: - Standalone single-session chat - Chat feed type - Agent chat UI - Customer chat UI - Chat alias - API for chat transcript - IE 8 support for chat - UI improvements - Social contact layout - Settings page layout
Hi,I have gone through documentation regarding this at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1161/installation/guide/cfin_b_cisco-finesse-installation-and-upgrade-1161/cfin_b_cisco-finesse-ins...
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Hi guys, I was trying to find a SOAP function that enabled me to stop a Service in any node.I downloaded the AXL squema and I have found. <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns="http://www.cisco.c...
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Hi there, While the Agent being logged in,there is Agent's Username,Password & Extension.Suppose Agent's Username,Password & Extension is Agent001,ACBD & 6001 respectively. I am getting Usern...
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Hello Engineers, I'm new to figure out the bubble chat for any website page after a long time of searching and reading the integration happened successfully between UCCX & CCP and now everything seems to be done but reg...
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Hi, I am trying to implement Mute functionality using JTAPI by using the below piece of code:String muteDataString = "<CiscoIPPhoneExecute><ExecuteItem Priority=\"0\" URL=\"Key:Mute\"/></CiscoIPPhoneExecute>";ternimal.sendDat...
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