I would like to use the UCCX API in the following scenario and was wondering if anyone could point me in the right direction:
Agent Places outbound call using Finesse
Agent Ends Call
Finesse Automatically Dials Extension 12345
I've tried using https://developer.cisco.com/docs/finesse/#!dialogtake-action-on-participant/platformbased-api-differences within Finesse Workflow to see if i can trigger this but its either how i did it is wrong or I'm missing something.
In Finesse Workflow, i create a workflow with the API URI then in the body, i added below:
<Dialog>
<requestedAction>TRANSFER</requestedAction>
<toAddress>12345</toAddress>
<targetMediaAddress>extension</targetMediaAddress>
</Dialog>
