cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Walkthrough Wednesdays

9951, 9971 Terminal Restricted

170
Views
0
Helpful
0
Comments
This document was generated from CDN thread

Created by: Jean-Marc Lacoste on 14-04-2010 09:49:10 AM
Hello,
 
We try to run our JTAPI application (running in super provider mode) but for the new SIP based 9951, 9971 we always get the error 'Terminal is restricted' when trying to add CallObserver.
 
We have checked the terminals have 'Allow Control of Device from CTI' checked and they are not in Extension Mobility mode.
 
Do somebody have had the same issue ?
 
jmlacoste

Subject: RE: 9951, 9971 Terminal Restricted
Replied by: Mohan Potluri on 14-04-2010 03:24:54 PM
Add 'Standard CTI Allow Control of Phones supporting Connected Xfer and conf' role to the application/end user and retry. This is in addition to 'Standard CTI Enabled' role. Please refer to developer guide for details.

Subject: RE: 9951, 9971 Terminal Restricted
Replied by: Jean-Marc Lacoste on 14-04-2010 04:54:53 PM
Thanks it works now !

Subject: RE: 9951, 9971 Terminal Restricted
Replied by: Martin Gottfried on 30-10-2012 02:26:02 AM
Thanks a lot, very useful answer!
Martin
Content for Community-Ad