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Agent Events with Remote (aka Mobile) Agent

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This document was generated from CDN thread

Created by: Fernando Mousinho on 31-03-2010 12:58:08 AM
Reading through the CTI Server documentation, it is unclear how Remote Agents affect Agent_State_Events. When setting the agent state, the I can use a semi-collon in the AgentIntrument field to separate  intrument and phone number. Are Agent_State_Events formatted the same way? In other words, can I get events that tell me the phone number the agent is using?
 
Thanks.

Subject: RE: Agent Events with Remote (aka Mobile) Agent
Replied by: David Lender on 23-12-2011 03:21:10 PM
The remote (mobile) agent affects the Agent state Instrument field.  For Remote Agent login, use ";" to separate the instrument and agent phone number in the
AgentInstrument field. Use RA_CALL_BY_CALL or RA_NAILED_CONNECTION in the
AgentWorkMode field for the Remote Agent login mode.

So yes, you can determine from the AGENT_STATE_EVENT the phone number the agent is using.
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