Created by: Richard Rhinehart on 01-04-2010 06:28:26 PM Hello, I am trying to disable the chat button in the AgentDesktop based upon the AgentChatLevel settings in the CTIOS server settings. This is not working for me. I have set the value in the registry to Disabled. Even when I use the out of the box Agent Desktop VB and C# the button still becomes enabled upon an agent login. I also do not see anywhere within the code that the AgentChatLevel is being read and it appears that the method EnableCtlState is only looking to see if the agent is logged in. Is this a deficiency in the product or an oversight on my part? Simply hiding the button will not suffice. This needs to be a dynamic operation. Regards, Rick
Hi there, Suppose Agent001 is in Ready(userstate) state while Agent002 is in Not_ready(userstate) state. Agent002 makes call to Agent001,Agent001 answers the call & now they are in Talking(userstate) state...
I'm doing an addUser with this content (stripped the soap headers for brevity)<user>
Hi,I don't know if this is the right place to ask that question.Two clients encounter an error when adding a DX80 terminal using the AXL on his CUCM 12.5.The error is "Vendor Configuration is not in correct format for the specified product type".I didn't ...