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AgentChatLevel is not disabling chat button.

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This document was generated from CDN thread

Created by: Richard Rhinehart on 01-04-2010 06:28:26 PM
Hello,
 
I am trying to disable the chat button in the AgentDesktop based upon the AgentChatLevel settings in the CTIOS server settings.  This is not working for me.  I have set the value in the registry to Disabled.  Even when I use the out of the box Agent Desktop VB and C# the button still becomes enabled upon an agent login.  I also do not see anywhere within the code that the AgentChatLevel is being read and it appears that the method EnableCtlState is only looking to see if the agent is logged in.  Is this a deficiency in the product or an oversight on my part?
 
Simply hiding the button will not suffice.  This needs to be a dynamic operation.
 
Regards,
Rick
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