Created by: Huthesha K on 26-04-2012 08:54:35 AM Hi, I am developing a Supervisor Desktop using Java CIL. I am trying to implement CUCM Silent monitoring. When i enable CUCM based silent monitoring, barge-in button is not getting enabled. Barge-In and intercept works fine when CTIOS based silent monitoring is enabled Please help me to get this issue fixed.. With Thanks, Huthesh
Subject: RE: New Message from Huthesha K in Computer Telephony Integration Object Se Replied by: David Lender on 26-04-2012 11:10:13 AM Does the out of box CTIOS Agent desktop enable the barge-in button when you enable CUCM based silent monitoring?
Subject: RE: Barge- In Issue with CUCM based silent monitoring Replied by: Huthesha K on 27-04-2012 02:08:10 AM Hi David,
Yes, out box supervisor desktop enables the barge-in button once after enabling CUCM Based silent monitoring.
With Thanks, Huthesh
Subject: RE: New Message from David Lender in Computer Telephony Integration Object Replied by: David Lender on 26-04-2012 01:22:13 PM I meant Supervisor desktop obviously.
Subject: RE: New Message from Huthesha K in Computer Telephony Integration Object Se Replied by: David Lender on 27-04-2012 09:27:13 AM Then it would appear you may not be handling the monitored button enablement correctly.
Check the java Cil client log for the monitored button enablement events for barge-in for the monitored agent’s call. If you do not see this event in your java cil client log check the CTIOS Server log.
Barge-in button enablement should be the same regardless of whether you are using CTIOS or CUCM based silent monitoring. Monitoring an agent means monitoring the agent’s events not silent monitoring.
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