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Barge- In Issue with CUCM based silent monitoring

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This document was generated from CDN thread

Created by: Huthesha K on 26-04-2012 08:54:35 AM
Hi,
 
I am developing a Supervisor Desktop using Java CIL. I am trying to implement CUCM Silent monitoring. When i enable CUCM based silent monitoring, barge-in button is not getting enabled.
 
Barge-In and intercept works fine when  CTIOS based silent monitoring is enabled
 
Please help me to get this issue fixed..
 
 
With Thanks,
 
Huthesh

Subject: RE: New Message from Huthesha K in Computer Telephony Integration Object Se
Replied by: David Lender on 26-04-2012 11:10:13 AM
Does the out of box CTIOS Agent desktop enable the barge-in button when you enable CUCM based silent monitoring?

Subject: RE: Barge- In Issue with CUCM based silent monitoring
Replied by: Huthesha K on 27-04-2012 02:08:10 AM
Hi David,

Yes, out box supervisor desktop enables the barge-in button once after enabling CUCM Based silent monitoring.


With Thanks,
Huthesh

Subject: RE: New Message from David Lender in Computer Telephony Integration Object
Replied by: David Lender on 26-04-2012 01:22:13 PM
I meant Supervisor desktop obviously.



.

Subject: RE: New Message from Huthesha K in Computer Telephony Integration Object Se
Replied by: David Lender on 27-04-2012 09:27:13 AM
Then it would appear you may not be handling the monitored button enablement correctly. 



Check the java Cil client log for the monitored button enablement events for barge-in for the monitored agent’s call.  If you do not see this event in your  java cil  client log check the CTIOS Server log.



Barge-in button enablement should be the same regardless of whether you are using CTIOS or CUCM based silent monitoring.  Monitoring an agent means monitoring the agent’s events not silent monitoring.
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