Subject: RE: Call answered state is not shown on Cisco Supervisor desktop
Replied by: David Staudt on 27-04-2010 08:11:52 PM
I believe this will be an item for the Cisco TAC UCCX team to resolve. Assuming you can reproduce the issue by doing E/M login/logout via the on-phone services app, this will remove the API/application from the equation and preclude any confusion when TAC investigates the issue.
This document was generated from CDN thread
Created by: Sujin Jebakar on 27-04-2010 07:06:26 PM
Dear All,
We are using CUCM 7.0 and UCCX 7.0. We use extension mobility feature to enable users to take calls from off shore for a client in the US. We are experiencing an issue like when a call is taken by an agent, Cisco Supervisor dektop doesn't show that the call has been answered. Instead is stays in the status call is reserved. Could you please let me know how to get rid off this issue?
Many thanks,
Sujin