This document was generated from CDN thread
Created by: Senthil Kumar on 30-10-2011 02:23:25 AM
Hi All,
I am developing CTI application using CTI protocol to connect CTI server. I am getting queue event while calls in queue, getting call if agent's is ready, but connection ID is different while in queue and agent's got a call. How to identify the call between queue and agent?
Thanks,
Senthil.
Subject: RE: New Message from Senthil Kumar in CTI Server Protocol (GED-188) - CTI S
Replied by: David Lender on 31-10-2011 09:30:32 AM
There is no way to match the CALL_QUEUED_EVENT with the BEGIN_CALL_EVENT. The queued call is queued on a different peripheral (IVR or CVP) and the call to the agent is on the EA peripheral. Unfortunately the CALL_QUEUED_EVENT does not contain the RouterCallKey fields to match to the BEGIN_CALL.
