This document was generated from CDN thread
Created by: Pavan Pardeshi on 08-05-2012 02:28:59 AM
Is anyone know how to calculate Calls Abandoned Today for each skillgroup in CTIOS.
I can get values of CallsOfferToday and CallsHandledToday from CTIOS through monitor mode connection however can't receive CallsAbandonedToday field.
I have also checked skill group real time table and half hour tables but there is no way I can calculate the CallsAbandonedToday field.
Thanks in advance.
