This document was generated from CDN thread
Created by: Shwetha Sanjeev on 11-06-2009 11:18:30 AM
Hi all,
I was using Cisco call manager 4.x with Cisco TSP 4.x for my TAPI applicaiton and it was working fine.
But now i changed to Call Manager 7.0 and TSP 7.0. I have done all the configurations whatever i have done for 4.x in 7.x also. But it does not shows the line.
When i checked with the Dialer application, Call manager line is not showing ?
Does Cisco Call manager 7.x support Cisco IP softphone ?
Can anybody help me out in this regard ?
Thanks in advance.
Subject: RE: Cisco TSP 7.0 with Call Manager 7.0
Replied by: David Staudt on 11-06-2009 03:16:55 PM
The usual things to check:
- User exists in UCM admin UI (app-user or endpuser) and password is correct
- User has Role Standard CTI Enabled (but NOT Standard CTI Secure Enabled, unless you have fully configured all secure connection prerequisites)
- IPC device is associated to the user
If all of this checks out, enable the TSP logs in the Phone/Modems control panel (detailed level/all types) which may give you a clue. Feel free to attach here if you can't spot anything.
Subject: RE: Cisco TSP 7.0 with Call Manager 7.0
Replied by: Sam Choi on 26-08-2009 02:39:55 AM
May I ask where did you download the CiscoTSP 7.0?
Because I can't found it =_= ...
Thanks
Subject: RE: Cisco TSP 7.0 with Call Manager 7.0
Replied by: David Staudt on 26-08-2009 09:07:23 AM
From the web admin pages of the UCM server itself - under Applications/Plugins.
Subject: RE: Cisco TSP 7.0 with Call Manager 7.0
Replied by: Sam Choi on 26-08-2009 10:15:08 AM
Hi David,
Thanks and i have updated the version to 7 now
But I got another problem now ...
I have
- created the user in UCM
- Add the user to the Roles of
"Standard CTI Allow Control of All Devices"
"Standard CTI Allow Call Monitoring"
- associated the device to the user
But i still can't capture the information via the Dialer application
It was working fine when the UCM was v6.0
I have attached the log file, do you know what I missing ??
thanks
Subject: RE: Cisco TSP 7.0 with Call Manager 7.0
Replied by: David Staudt on 26-08-2009 08:40:56 PM
The TSP logs have the following error:
08/26/2009 17:52:15.328 CiscoTSP001.tsp| ProviderOpenCompletedEvent::Trace
ProviderInfo = 7.1.2.20000-2
Description = Directory login failed - User not present in Standard CTI Users group.
bMonitorCallParkDNs = 0
dwProviderId = 16777221
dwDSCPForCTI2Apps = 0|<LVL::Special><MASK::0200>
I think you need to add the user to 'Standard CTI Enabled' group. My take is that 'Standard CTI Enabled' allows connection to CTI-Manager, 'Standard CTI Allow Call Monitoring' allows monitoring priviledges.
Subject: RE: Cisco TSP 7.0 with Call Manager 7.0
Replied by: Sam Choi on 27-08-2009 07:25:57 AM
WOW~ the problem has been solved ~~ Thank you !
Created by: Shwetha Sanjeev on 11-06-2009 11:18:30 AM
Hi all,
I was using Cisco call manager 4.x with Cisco TSP 4.x for my TAPI applicaiton and it was working fine.
But now i changed to Call Manager 7.0 and TSP 7.0. I have done all the configurations whatever i have done for 4.x in 7.x also. But it does not shows the line.
When i checked with the Dialer application, Call manager line is not showing ?
Does Cisco Call manager 7.x support Cisco IP softphone ?
Can anybody help me out in this regard ?
Thanks in advance.
Subject: RE: Cisco TSP 7.0 with Call Manager 7.0
Replied by: David Staudt on 11-06-2009 03:16:55 PM
The usual things to check:
- User exists in UCM admin UI (app-user or endpuser) and password is correct
- User has Role Standard CTI Enabled (but NOT Standard CTI Secure Enabled, unless you have fully configured all secure connection prerequisites)
- IPC device is associated to the user
If all of this checks out, enable the TSP logs in the Phone/Modems control panel (detailed level/all types) which may give you a clue. Feel free to attach here if you can't spot anything.
Subject: RE: Cisco TSP 7.0 with Call Manager 7.0
Replied by: Sam Choi on 26-08-2009 02:39:55 AM
May I ask where did you download the CiscoTSP 7.0?
Because I can't found it =_= ...
Thanks
Subject: RE: Cisco TSP 7.0 with Call Manager 7.0
Replied by: David Staudt on 26-08-2009 09:07:23 AM
From the web admin pages of the UCM server itself - under Applications/Plugins.
Subject: RE: Cisco TSP 7.0 with Call Manager 7.0
Replied by: Sam Choi on 26-08-2009 10:15:08 AM
Hi David,
Thanks and i have updated the version to 7 now
But I got another problem now ...
I have
- created the user in UCM
- Add the user to the Roles of
"Standard CTI Allow Control of All Devices"
"Standard CTI Allow Call Monitoring"
- associated the device to the user
But i still can't capture the information via the Dialer application
It was working fine when the UCM was v6.0
I have attached the log file, do you know what I missing ??
thanks
Subject: RE: Cisco TSP 7.0 with Call Manager 7.0
Replied by: David Staudt on 26-08-2009 08:40:56 PM
The TSP logs have the following error:
08/26/2009 17:52:15.328 CiscoTSP001.tsp| ProviderOpenCompletedEvent::Trace
ProviderInfo = 7.1.2.20000-2
Description = Directory login failed - User not present in Standard CTI Users group.
bMonitorCallParkDNs = 0
dwProviderId = 16777221
dwDSCPForCTI2Apps = 0|<LVL::Special><MASK::0200>
I think you need to add the user to 'Standard CTI Enabled' group. My take is that 'Standard CTI Enabled' allows connection to CTI-Manager, 'Standard CTI Allow Call Monitoring' allows monitoring priviledges.
Subject: RE: Cisco TSP 7.0 with Call Manager 7.0
Replied by: Sam Choi on 27-08-2009 07:25:57 AM
WOW~ the problem has been solved ~~ Thank you !