This document was generated from CDN thread
Created by: Wade Samplawski on 26-07-2012 12:22:44 PM
I am using CTIOS toolkit 8.5, non-mobile agent.
One of my customers would like to be able to start a consult transfer, but before the second party answers, be able to release the call from the agent's screen and the transfer would be completed as a single-step transfer.
I tried it in the sample CTIOS softphone .net app and when I did the release, it released the orginal caller, but still rang through to the second party.
Is something like that possible?
Subject: RE: New Message from Wade Samplawski in Computer Telephony Integration Obje
Replied by: David Lender on 26-07-2012 02:15:26 PM
That’s not possible. You would have to release the consult and then single step transfer the call. You cant turn a consult call into a single step transfer.
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