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Created by: Deyaa Salama on 29-07-2013 05:44:09 AM
I have a question regarding Validate_01 result value, if the queue defaults not set it always returns "refresh" but if the user has exeeded the max callbacks allowed to him it returns "none" even before setting the queue defaults, what other reasons make validate_01 returns "none" before setting the queue defaults?
Subject: Re: New Message from Deyaa Salama in Customer Voice Portal (CVP) - CVP - Al
Replied by: Janine Graves on 31-07-2013 11:41:03 PM
Deyaa, The caller only goes through the Validate_01 before being asked if they'd like a Callback. Once the system starts making calls back, the call flow doesn't go through that element again. So, I don't understand your statement 'but if the user has exeeded the max callbacks allowed to him it returns "none"
