Created by: Manohar Solomon on 06-06-2012 12:56:50 PM I'm running the CTI OS .NET CIL Sample application. I can able to connect to the CTI OS server and do agent login. But the agent state is in eUnknown even after logged in. Is this correct? if it is wrong, what could be the reason? Thanks
Subject: RE: New Message from Manohar Solomon in Computer Telephony Integration Obje Replied by: David Lender on 06-06-2012 02:15:13 PM If the agent state is unknown then the login was unsuccessful. Are you able to change agent state to Available? Are you able to login and change agent states with the out of box CTIOS Agent Desktop?
Subject: RE: CTI OS .NET CIL Sample Program - Agent State Replied by: Manohar Solomon on 06-06-2012 04:54:36 PM Hi David,
I've connected and configured a phone also. When i login with the AgentID and password using my .NET program, i can see the physical phone's state going to AutoIn. Does that not mean that the login was successful?
After i login this is the conf message is get: eQueryAgentStateConf event not eControlFailureConf. Does it mean successful login?
Inside the eQueryAgentStateConf handler, if i print the Agent State is eLogin (value 0)
I have another button - QueryAgentState. The following is the output: (Here notice the AgentState value is 9 (eUnknown).
My Question is - I login and then see the agent state to be 0, then immediately when i query the state, it has gone to 9 however isAuthenticated value is still true as highlighted below.
Subject: RE: New Message from Manohar Solomon in Computer Telephony Integration Obje Replied by: David Lender on 07-06-2012 09:29:13 AM What happens if you log in with the out of box CTIOS Agent Desktop? That is necessary for troubleshooting. And to ensure that your agent and extension are configured correctly. What your are looking at is the onQueryAgentStateEvent. Are you getting a onAgentStateEvent? I cannot tell from your log snippet what your .NET app is doing.. I suggest you review the CTIOS Client and Server logs to see what is happening.
Subject: RE: CTI OS .NET CIL Sample Program - Agent State Replied by: Manohar Solomon on 08-06-2012 05:52:26 PM Please find the log below:
Subject: RE: CTI OS .NET CIL Sample Program - Agent State Replied by: David Lender on 11-06-2012 11:07:53 AM That is the client log. Need to compare this to the CTIOS Server log showing the login attempt.
Is your .NET Cil code based on the C# combo desktop or have you created your .NET cil app from scratch? Are you able to successfully login the agent using the C# combo desktop? With the CTIOS Agent Desktop?
Is your code requesting desktop settings after a login attempt?.
You should request these settings BEFORE the login attempt. Also. do the login in the onSetAgentModeEvent handler.
Also, is your CTIOS Server configured for CCM or CTIOS based silent monitoring? I see a lot of SilentMonitor errors in your log snippet.
Subject: RE: CTI OS .NET CIL Sample Program - Agent State Replied by: David Lender on 11-06-2012 11:11:33 AM Also, what is the version of the .NET Cil compared to the version of the CTIOS Server?
Subject: RE: CTI OS .NET CIL Sample Program - Agent State Replied by: Manohar Solomon on 12-06-2012 06:15:26 PM We have resolved the issue after comparing the server log with the client log file. It was a configuration issue in the server side.
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