Created by: Sujin Jebakar on 17-12-2009 03:26:31 PM Dear All, We are currently looking at integrating Cisco CTI OS with Oracle CRM. I am unable to find a connector readily available for this. There are connectors availa for Siebel, PeopleSoft and SAP. Could you please anyone tell me if there are any APIs or connectors available now? If available, can you let me know the URL please? Many thanks in advance. Thanks, Sujin
Subject: RE: CTI OS - Oracle CRM Integration Replied by: Adnan Ashraf on 20-12-2009 04:35:55 PM Could you please let us know what kind of integration you are looking for (just basic call controls or doing data dips in CTI side on a new inbound call, triggering events in CRM, vice versa etc). I am assuming OracleCRM is a browser based web application? CTIOS thin client framework would be one readily available option. I am already working on integrating it with eGain, SalesForce and other browser based applications. It can integrate with any browser based application regardless of technology used and can fully interact with host application. Let me know if you are interested in this. I can setup a demo for you. Adnan
Subject: RE: CTI OS - Oracle CRM Integration Replied by: Nicolas Rodriguez on 23-12-2009 03:22:41 PM Hello, We are looking for the same thing, but we want to Integrate CUCME to SugarCRM ! It's an hosted CRM application running under PHP technology. Do you think that an integration for a call center is possible ? What are your recommandation for it ? PS : I wrote this message here, because you talked about Web Browser based applications. We don't know how deep will be the integration, but we know that we have to provide the possibility to click-to-dial, but also to retrieve (in the CRM) the details from a customer by the incoming number etc. Could you please tell me how advance is your work on that subject ?
Subject: RE: CTI OS - Oracle CRM Integration Replied by: Sujin Jebakar on 29-12-2009 07:45:49 AM Dear Adnan, We are looking for just basic call controls. As you said, Oracle CRM is a browser based web application. It would be really helpful if you could setup a demo for us. Many thanks in advance. Thanks, Sujin
Subject: RE: CTI OS - Oracle CRM Integration Replied by: Adnan Ashraf on 04-01-2010 05:52:28 PM Happy new year! There are many ways this type of integration can be achieved. I just finished off a ctios thin client pilot project in Portugal where it integrated with ASP based application in DoNetNuke web application. There was a fair amount of integration with the two applications (ASP and ctios thin client) hosted in two frames in a framset html object. (As you asked, we did the click to dial and display customer record on a new inbound call in host application as well).
It would be more helpful if we do a demo and do a technical review of your requirements, timeline and use cases around this integration. Please let me know if next week would be a good time to do a demo.
Hi All,Im using Python 3.6.7 / Eclipse IDE 220.127.116.11 / CUCM 10.5 AXLI am new to all of the above.I am attempting to write a script to use 'updatephone' to just change the device description of a phone.This is a learning step to help me become more familiar ...
Hi Guys, Im looking for a way to setup a separate tab in Finesse desktop with a list of pre-configured buttons that are basically blind conference. It will conference in other uccx applications that play re-recorded messages. Im able to setup th...
When sending a request to the API, there needs to be authentication, and the documents show that this password is stored on the XML as plain text, what options do we have to encrypt this password so it's not showing in plain text?
I am running UCCX 11.6 and would like to populate Custom Call Variables with data. Even if the call does not get routed to a UCCX Agent. Example.... I have a menu and Option 3 routes calls out of UCCX to a shared DN. When the caller selects this Option I ...
I"m having an issue where inbound calls rerouted back to PSTNT failling. Call flow:- ITSP—SIP—CUBE1—SIP—CUCM—CFWD All—SIP—CUBE1—ITSP. The PSTN calling Party receives a long pause, with no ring back, then receives a fast busy. &n...