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CTI Server Queue Event

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This document was generated from CDN thread

Created by: Senthil Kumar on 11-08-2011 12:03:13 PM
Hi All,
 
While getting Queue Event using Cisco CTI Server client, how to indentify the which queue it belongs? Is there any parameter to identify the exact queue or skill from the CALL_QUEUED_EVENT.
 
Thanks,
Senthil.

Subject: RE: CTI Server Queue Event
Replied by: David Lender on 23-12-2011 03:13:03 PM
The CALL_QUEUED_EVENT is associated with a Service in ICM.  The event contains the ServiceID
The Unified ICM ServiceID of the service that the call is attributed to.
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