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CTI Toolkit Integration with CRM Database

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This document was generated from CDN thread

Created by: Md. Sultan Al Arif on 09-11-2009 04:40:59 AM
Hi
 
I am looking for a training or methodology for CTI Toolkit
Integration with CRM database.
I will use third-party vendor CRM database. I have to develop
a front page and that front-page will be integrated with CTI Toolkit. This front-page
will have lots of interfaces and TABS. When every any agent will receive a call
by clicking the soft receive button the front-page will pick up all the
customer data.   
 
Kindly guide us where I can get help to this. Or is there
any training regarding this type solution.
 
Regards
Sultan Al Arif
+8801610005883

Subject: RE: New Message from Md. Sultan Al Arif in Computer Telephony Integration O
Replied by: David Lender on 10-11-2009 08:55:26 PM
CTIOS Toolkit provides integration to Cisco Unified Contact Center
Enterprise/ICM Enterprise.  There is no CRM database integration
provided.  Depending on the development language you use (COM, C++,
.NET. Java) you can use tools and resources within that particular
language/environment to access databases.
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