Created by: vincent lui on 24-04-2013 07:34:07 PM All, Have an issue with the C# CTIOS Desktop (non-modified) with NETCIL 9.0.347, where it's throwing an exception upon logging in: AgentID should not be more than 11 digits. The CTIOS Agent PG is configured for Login Name and the Win32 Out Of The Box CTIOS Agent Desktop 9.0.347 has no issues with Login Names greater than 11 characters. Checked the C# CTIOS Desktop Toolkit source codes and unable to find the error message. Assume it's coming from the NETCIL itself. Thanks! Vincent
Subject: RE: New Message from vincent lui in Computer Telephony Integration Object S Replied by: David Lender on 25-04-2013 12:10:07 PM ICM does not allow you to create an agentid with more than 11 digits. The C# combo desktop only supports AgentID not LoginName for login. You will need to modify the C# combo desktop to login by loginname.
Subject: RE: New Message from vincent lui in Computer Telephony Integration Object S Replied by: vincent lui on 25-04-2013 12:31:34 PM Can you clarify why the C# Combo Desktop only supports AgentID? I reviewed the C# source codes and there is a check for ShowFieldBitMask and updates the Login form to display Login Name: or Agent ID:.
Once the btnOK_Click event is triggered, it populates the Login ARGS object with either the Agent ID or Login Name based on the label text. Are you saying that the logic for Login Name never gets triggered?
David Lender:
ICM does not allow you to create an agentid with more than 11 digits. The C# combo desktop only supports AgentID not LoginName for login. You will need to modify the C# combo desktop to login by loginname.
Subject: RE: New Message from vincent lui in Computer Telephony Integration Object S Replied by: David Lender on 25-04-2013 12:42:07 PM Looks like you are right the login form gets updated to display LoginName if CTIOS Server is configured for it. Is your login form showing the LoginName field? If so, please provide a client log snippet showing the Login request with the LoginName argument and the error message you are receiving.
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