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CTIOS and Oracle CRM inetgration

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This document was generated from CDN thread

Created by: Senthil Kumar on 05-08-2008 05:15:41 PM
Hi All,

Is it possible to integrate the CTIOS with Oracle CRM?

Thank you,

Regards,
Senthil Kumar

Subject: Re: CTIOS and Oracle CRM inetgration
Replied by: David Lender on 05-08-2008 05:52:32 PM
Cisco offers a canned CRM integration called Cisco Unified CRM Connector which utilizes CTIOS. For more information see http://www.cisco.com/en/US/products/ps9117/index.html
or go to cisco.com and search on Oracle CRM.

Subject: Re: CTIOS and Oracle CRM inetgration
Replied by: Senthil Kumar on 06-08-2008 04:00:21 AM
Thank you David.

Let me check out the link.

Regards,
Senthil Kumar R

Subject: Re: CTIOS and Oracle CRM inetgration
Replied by: Senthil Kumar on 06-08-2008 04:56:25 PM
David,

The Cisco Sibel CTI Connector shall support the Oracle CRM?

Because, there is no specific connector listed for Oracle CRM in the cisco site.

Thank you,

Regards,
Senthil Kumar R

Subject: Re: CTIOS and Oracle CRM inetgration
Replied by: David Lender on 06-08-2008 05:04:42 PM
Cisco provides a connector for Oracle Siebel and Oracle Peoplesoft. If there is yet another Oracle CRM I know of no connector for it. You would need to check with Oracle as to what API tools they provide to connect and you could then integrate using one of the CTIOS Cils and whatever API Oracle provides.

Subject: Re: CTIOS and Oracle CRM inetgration
Replied by: Senthil Kumar on 11-08-2008 05:05:17 PM
Thank you David,

Regards,
Senthil Kumar R
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