This document was generated from CDN thread
Created by: Senthil Kumar on 11-03-2009 10:06:34 AM
Hi,
I am getting OnCtiOsFailure events while Set the agent ready state. I am trying to set the eAvailable in SetAgentState API.
See the error details:
Event
FailureCode [eRequiredArgMissing]
ErrorMessage - [SYSTEM ERROR: Can't process request eSetAgentStateRequest. Object [] was not found and unable to create object.]
SYSTEM ERROR: Can't process request eSetAgentStateRequest. Object [] was not found and unable to create object.
Note : This issue is not consistent
Thanks,
Senthil.
Subject: RE: New Message from Senthil Kumar in Computer Telephony Integration Object
Replied by: David Lender on 11-03-2009 12:45:57 PM
I would need to see a log file. It would appear you are working with an
invalid Agent object. Have you set agent mode and logged in the agent
succesfully?
.
Subject: RE: New Message from Senthil Kumar in Computer Telephony Integration Object
Replied by: Senthil Kumar on 11-03-2009 01:28:19 PM
Hi David,
When Agent login i am not getting OnSetAgentModeEvent() event.
Thanks,
Senthil.
Subject: RE: New Message from Senthil Kumar in Computer Telephony Integration Object
Replied by: David Lender on 11-03-2009 01:35:57 PM
You should not attempt to change agent state to login until after
receiving onSetAgentModeEvent in response to Session.SetAgent.