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CTIOS Skillgroup Statistics

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This document was generated from CDN thread

Created by: CLAUDIO RIVAS on 17-02-2011 09:30:44 AM
Hi, regarding CTIOS Skillgroup statistics there is a set of available statistics, but what if i need more statistics to be placed on that set as the ASA, and abandoned calls? Is there any other way to pass or calculate it to the CTIOS Supervisor?
 
Regards,
Claudio.

Subject: RE: New Message from CLAUDIO RIVAS in CTI Server Protocol (GED-188) - CTI S
Replied by: David Lender on 21-02-2011 11:29:23 AM
If you are using the statistics grid you can customize it to calculate your own statistics based on the available statistics.  See the set_UserDefinedCell in the statistics grid methods in the CTIOS Developer¿s Guide.

Subject: RE: New Message from CLAUDIO RIVAS in CTI Server Protocol (GED-188) - CTI S
Replied by: CLAUDIO RIVAS on 02-03-2011 01:55:02 PM
Hi David,
 
I have a few days with this spining in my head. Do i need to calculate the info, or there is another way to get the data i'm looking for (ASA, Abandoned Calls, Average Wait Time) directly from an icm consultation on CTI Report?
 
Regards,
Claudio.

Subject: RE: CTIOS Skillgroup Statistics
Replied by: Vladimir Banker on 10-03-2012 10:30:45 AM
Hi!
Did you found way to get Abandoned Calls from SkillGroup statistics?
Thanks
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