CVP Courtesy Callback error in probing the CCB parameter

[cdnadmin]

This document was generated from CDN thread

Created by: pradeep gunawardana on 24-01-2012 02:26:18 PM
We are trying to implement Courtesy Callback feature with CVP 8.5.
We have followed the all steps as per the instruction guide.
But received error while probing the CCB parameter in Validate_01 element and takes the error exit.

CallbackEntry,01/24/2012 21:17:38.623,Validate_01,enter,                                                 
CallbackEntry,01/24/2012 21:17:38.623,Validate_01,custom,Callback_Validate,ELEMENT_ENTRY                 
CallbackEntry,01/24/2012 21:17:38.639,Validate_01,custom,Callback_Validate,ELEMENT_ENTRY                 
CallbackEntry,01/24/2012 21:17:38.639,Validate_01,element,warning,addXmlBody - Error returned from probe 
CallbackEntry,01/24/2012 21:17:38.639,Validate_01,exit,error                                             
                                                                                                                                          
                                                                                                                                                                                                                                   
Any advice greatly appreciated.
-Pradeep.

Subject: RE: CVP Courtesy Callback error in probing the CCB parameter
Replied by: Cindy Broxterman on 27-12-2012 12:07:58 AM
Hi Pradeep.
 
Are you dialing through the gateway or internally? I receive that error exactly when I have dialed internally and don't have survivability on the call. 
 
Let me know if that is true or not... 
Thanks,
Cindy

Subject: RE: CVP Courtesy Callback error in probing the CCB parameter
Replied by: Mark Pareja on 24-01-2013 09:54:35 PM
Make sure you are invoking Survivability.tcl on the ingress voice gateway PSTN or VoIP call leg(dial-peer). The VoIP call leg to CVP (CVP or CUSP sip dial-peer) must have "signal forward unconditional" .

Subject: RE: CVP Courtesy Callback error in probing the CCB parameter
Replied by: Birendra Hansda on 26-02-2013 06:23:13 AM

pradeep gunawardana:

We are trying to implement Courtesy Callback feature with CVP 8.5.
We have followed the all steps as per the instruction guide.
But received error while probing the CCB parameter in Validate_01 element and takes the error exit.

CallbackEntry,01/24/2012 21:17:38.623,Validate_01,enter,                                                 
CallbackEntry,01/24/2012 21:17:38.623,Validate_01,custom,Callback_Validate,ELEMENT_ENTRY                 
CallbackEntry,01/24/2012 21:17:38.639,Validate_01,custom,Callback_Validate,ELEMENT_ENTRY                 
CallbackEntry,01/24/2012 21:17:38.639,Validate_01,element,warning,addXmlBody - Error returned from probe 
CallbackEntry,01/24/2012 21:17:38.639,Validate_01,exit,error                                             
                                                                                                                                          
                                                                                                                                                                                                                                   
Any advice greatly appreciated.
-Pradeep.

 
Hi Pradeep
There probably is something wrong with the survivability service. You can check your params for ccb.
Regards
Birendra Hansda
 

Subject: RE: CVP Courtesy Callback error in probing the CCB parameter
Replied by: Kristian Martell on 26-02-2013 07:56:54 AM
2 things, first make sure this call is ingressing via an Ingress GW and not internal like from UCM. Second, make sure you are applying Survivability.tcl to that inbound dial peer. 
 
 

[fabien_damien]

Hello Pradeep!

were you able to solve the issue of "AddXML" error?

Thanks!