AIn order to get Log4J working for your custom code, you do no want to or need to adjust CVP's log configurations. Rather, you will need to create your own Log4J .properties or .xml configuration file and put it in the classpath. You can then, in Java, read the file off the classpath without having to use a static file path.
QHow can I configure the VXML properties?
A1. In the Project Properties of the application under CallStudio/RootDocSettings - these become the default value for the app.
2. In any Voice element (those elements with a square icon, like Audio, Digits, Menu, Form, Currency, Record, etc) in its Settings tab, you'll see a place to enter VoiceXML Properties. These will be temporary until the next Voice Element executes. at which time that property reverts back to the RootDoc setting value.
QHow do I setup local variables?
Acom.audium.server.session.APIBase public void setLocalVariableData(String variableName, Object value)
com.audium.server.session.ComponentAPI public Object getLocalVariableData(String variableName)
QCan I pass Java objects between CVP applications?
ASTEP-1: You add it into Session from Java at Decision/Action Element in Call Studio. Command: String name=(String) dataObject.setSessionData("name");
STEP-2: To transfer this, you add this session name at Application Transfer element in Data Tab.
STEP-3: After deployed into VXML Application, you will get.
QWhat is the CallStudio Default Audio Path?
ACall Studio app setting > Call studio > Audio settings > Default audio path URI : /CVP/myProj/selfSvc and each audio/form element you may refer the media file directly. However ensure that audio/form element is enabled with "Use Default Audio Path" under "Audio" tab.
About the Cisco AXL Toolkit downloaded from CUCM 12.0, OS : CentoOS7.4 Linuxopenjdk version "11.0.10" 2021-01-19 LTSOpenJDK Runtime Environment 18.9 (build 11.0.10 + 9-LTS)OpenJDK 64-Bit Server VM 18.9 (build 11.0.10 + 9-LTS, mixed mode, sharing)&nbs...
I am trying to hide button in updatecallvariable gadget when agent is not in Talking or WRAP_UP mode.I tried with user.getState() and even after call disconnected, instead of WRAP_UP user.agentState() is returning 'TALKING'. I see before going to WRAP_UP,...
I'm in the process of trying to implement silent audio monitoring for a call center that I work with. We currently have Cisco Unified Call Manager 11.5 and we want to leverage that to also allow for silent monitoring of agents by their supervisors. ...
In a previous article I talked about the Cards & Buttons functionality of Webex Message. It's great to send nicely formatted or interactive messages.
What if you want to learn about Cards? There is a bot that teaches you all about Cards using...
Dear All, We have deployed a UCCE solution which requires with the setup which leverages CVP. The infrastructure setup involves a cisco voice router, cvp, cucm, vvb and icm plus its related components.The call flow which is setup today sends an ...