cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

CVP monitoring tools and best practices

16
Views
0
Helpful
0
Comments
This document was generated from CDN thread

Created by: JP Beaudry on 11-12-2008 02:21:06 AM
Hi All;

Looking for some help/guidance. Are there any best practices and/or recommended monitoring tools for CVP deployments? Perhaps Cisco on Cisco in our use of CVP?

I have a few customers using CVP and while they are trained, that does not necessarily help with the operational aspect of CVP.

Any help or guidance is much appreciated.

Thanks,
Timothy Sergus
Systems Engineering Manager
Windy City Operation

tsergus@cisco.com
Phone :+1 773 695-8203
Single Number Reach

8735 West Higgins Road, Suite 300, Chicago, IL 606031
United States
www.cisco.com

Subject: Re: CVP monitoring tools and best practices
Replied by: JP Beaudry on 11-12-2008 03:16:16 AM
Tim,

CVP has a device called the Operations Console which is used to configure and monitor all CVP devices and certain 3rd party ones (e.g. media server). Then, there is the Support Tools, uh tool that is used to retrieve logs from several Contact Center products (e.g. CVP, ICM). Then, CVP has SNMP traps for which a host of tools exist.

I'm sure other people will add their own tidbits, but perhaps you could elaborate on your question and/or provide some context?

regards,
JP
CreatePlease to create content