Differences Between Skill Group Variable States

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This document was generated from CDN thread

Created by: Jeff Russell on 28-08-2012 10:58:43 AM
I am trying (unsuccessfully) to find the definitions/differences between the various skill group variable states. Would someone please let me know what the definitions/differences are of the following:
 
-- skillGroup.Avail
 
-- skillGroup.Ready
 
Thanks!
 
 

Subject: RE: Differences Between Skill Group Variable States
Replied by: Bill King on 29-08-2012 11:34:26 AM
The schema guide gives some detail on this, is there more you are looking for?

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_8_5/reference/guide/icm85schema.pdf

I think you'd be interested in page 477 onward?

I'm not in a system now, but I believe if you're in Script Editor itself and viewing the skill group table, if you hit help there it gives you additional information.

Subject: RE: Differences Between Skill Group Variable States
Replied by: Jeff Russell on 29-08-2012 12:15:29 PM
Thanks Bill,

This doc gives me what I need. I already tried the Help within ICM Script Editor, but it didn't have the detail that this doc has.

Jeff