This document was generated from CDN thread
Created by: deniz caglar on 25-09-2008 01:39:00 PM
Hi,
In Call Studio, is it possible to handle max_no_match and max_no_input values of a menu or digit element together. For example i want to have max error counter 3 for total of no_match and no_input instead of having max_no_match value 2 and max_no_input value 2 seperately. I can do this by having a counter and decision element by giving max_no_input and max_no_match values 1. But i wonder if there is a property for this or any other nice way ?
Thanks.
Subject: Re: Digits max Noinput and Nomatch count together
Replied by: Janine Graves on 25-09-2008 02:12:11 PM
Vxml doesn't actually have a built in way of handling/counting both
errors as one error.
Within Studio, the way to do what you ask, is to set the max_nomatch and
max_noinput counts to 1 inside your element, so that either error causes
you to exit immediately to an element that increments your own counter
(so either use a counter element or a math element to do that). Then
check that counter and branch accordingly.
Hope this helps!
Janine
www.TrainingTheExperts.com
Subject: Re: Digits max Noinput and Nomatch count together
Replied by: deniz caglar on 25-09-2008 02:34:01 PM
Thanks Janine,
This is the way i use.
Deniz.
