Created by: Phil Jaeger on 26-08-2011 01:29:48 PM Has anyone found a way to monitor directed call park numbers using a phone service? I would like to use something other than the buttons.
This would be great for both Directed Call Park and regular Call Park. Anyone know of a solution? I would even settle for a standalone Windows application.
Hello there, Kindly, I need to know from which tables I can get the agent's recent state trace history, this report is also shown at finesse agent desktop under My History, I have attached the screenshot for more detail. I have found one table Agent_...
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After updating call manager to 12.5 when trying to connect from UCDT to Call manager 12.5: Axl error: Connectivity Results: Axl test has failed, unable to connect to the server. We can connect to CUC on version 12.5.1 but not call ma...
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Is there a way to send encrypted email to and from clients using Finesse. We are using Cisco Email Security and can encrypt from an individual account, but I don't see a way to do it from Finesse.
I have developed custom Cisco finesse desktop using finesse rest API. I just want to know how can we maintain the session when refresh the browser. At present my desktop goes to not ready even if agent is in talking state. Is there any finesse rest API to...
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we are facing an issue with the API of UCCX after upgrade the version of it from 11.5 to 12.5 where when calling this http://CCX:8082/finesse/api/User/agentname we get an error of" The request was aborted: Could not create ...
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