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eButtonEnablementMaskChange event

This document was generated from CDN thread

Created by: Kevin Beale on 06-03-2013 02:38:57 PM
We have a customer that is getting the eButtonEnablementMaskChange event a suspicious amount of times. It also looks like it has contradicting values: ENABLE_READY, ENABLE_NOTREADY. Another customer, and our test server, never throw the event with ready and not ready enabled at the same time. Is this supposed to happen where ready and not ready are both enabled at the same time? We also noticed that they are receiving the eMonitoredAgentStateEvent right before they receive the eButtonEnablementMaskChange event. We do not do anything with the monitored agent state event, but we just noticed it appears a lot the customer that is broken. All locations are running v8.5

Subject: RE: New Message from Kevin Beale in Computer Telephony Integration Object S
Replied by: David Lender on 06-03-2013 02:46:58 PM
It is a normal button enablement to have both Ready and NotReady buttons enabled during a call.

Subject: RE: eButtonEnablementMaskChange event
Replied by: Kevin Beale on 06-03-2013 03:29:40 PM
Is it unheard of to receive button enablement events every .25 seconds?  The user is not doing anything when the eButtonEnablementMaskChange events are being received.  They do get at least 1, but up to 5 eMonitoredAgentStateEvent right before the button enablement event.  What is throwing the eMonitoredAgentStateEvent?