cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Walkthrough Wednesdays

Failed configure CCM 6.0 TSP on XP system

188
Views
0
Helpful
0
Comments
This document was generated from CDN thread

Created by: hao Chen on 05-08-2009 03:29:51 AM
i had a callmanager 6.0, and
1. download Cisco_TSP.exe from the callmamager server.
2. install Cisco_TSP.exe
3.
add application user "TAPIUser" with password "123456", "TAPIUser"
controlled all phone devices. and belong to "Standard CTI Enabled"
group.
4. On XP system "control panel"-> "Telephone and Modem
Options"->"Advanced"->"CiscoTSP001.tsp"->"User tab", Filling
user name and password. "CTI Manager"->"Primary CTI Manager
Location"->"IP Address", filling CCM Server IP Address.
6. "Trace tab"->Turn all trace.
5. When i check the log file in "C: empCiscoTSP001Log", get error message

08/04/2009
17:35:41.523 CiscoTSP001.tsp| CSelsiusTSPLink::Connect() *ERROR* Failed
to connect to CTI Manager:
error=10060|<LVL::Error><MASK::0001>

08/04/2009
17:37:10.661 CiscoTSP001.tsp| CQBEHelperBase:roviderOpen() *ERROR*
Directory login failed. Check user name and login in TSP
configuration.|<LVL::Error><MASK::0001>

who can tell me what wrong with my steps?

Subject: RE: Failed configure CCM 6.0 TSP on XP system
Replied by: Anitha V on 05-08-2009 04:54:09 AM
Hi Hao Chen,
 
Could you please check the user name and login in TSP, from the error messages it looks like the username and the password is not configured correctly.
 
Thanks and Regards,
Anitha

Subject: RE: Failed configure CCM 6.0 TSP on XP system
Replied by: hao Chen on 06-08-2009 03:05:10 AM
thanks your reply. i had resoved the first problem. and now i occur only the second problem.

08/06/2009
10:07:12.266 CiscoTSP001.tsp| SelsiusTSP::InitializeComObjects()
*ERROR* CoInitializeSecurity() return
0x80010119|<LVL::Error><MASK::0001>
08/06/2009
10:07:12.386 CiscoTSP001.tsp| CQBEHelperBase:roviderOpen() *ERROR*
Directory login failed. Check user name and login in TSP
configuration.|<LVL::Error><MASK::0001>
08/06/2009
10:07:12.386 CiscoTSP001.tsp| SendMessage() *ERROR* send() failed with
error 10038.|<LVL::Error><MASK::0001>
08/06/2009
10:07:12.386 CiscoTSP001.tsp| CCtiInterface::ctiDisconnect() *ERROR*
Could not send ProviderCloseRequest.
error=|<LVL::Error><MASK::0001>

i think my
user_name was correct. i had validate it via RTMT CTI Search. and
password i had retry many times, i think was correct too.

i has very tired for it.

thanks any advisement.
Content for Community-Ad