Dears,
I have a Cisco Call studio version 11.6, and i have option menus from 0 to 9, * and #. so an overall of 12 menus. so i used the FORM Element.
whenever i reach this element, the audio prompts plays but whenever i push a DTMF, i get the below error:
error.unsupported.format: grammar not supported
my input mode is DTMF, and my DTMF grammar is left Blank.
any Idea why i am getting this error??
Regards.
what about the grammar element i am getting ??
do i have to leave the DTMF grammar Blank ??
regards,
hi Janine,
I think it worked for me, i thank you a lot for this great hint, but regarding the #, how can i set it not to be a call termination symbol for a specific Form Element?
Thank you for your great support
Thank you A Lot For your Great support