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GED-188 Support for Cisco Mobile Agent

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This document was generated from CDN thread

Created by: Aimee Stinson on 16-12-2011 01:46:00 PM
Does GED-188 support Cisco Mobile Agent integration?  Which protocol version is required?
Thanks!

Subject: RE: GED-188 Support for Cisco Mobile Agent
Replied by: David Lender on 23-12-2011 01:58:16 PM
For Mobile Agent or "Remote Agent", the support for it is in the SET_AGENT_STATE_REQ.

From the CTI Server Protocol Documentation:

For Remote Agent login, use ";" to separate the instrument and agent phone number in the
AgentInstrument field. Use RA_CALL_BY_CALL or RA_NAILED_CONNECTION in the
AgentWorkMode field for the Remote Agent login mode.

This should work for protocol version 13 or higher.
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