cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
50
Views
0
Helpful
0
Comments
cdnadmin
Level 11
Level 11
This document was generated from CDN thread

Created by: Satendra Gupta on 24-07-2011 02:34:16 AM
Hi,
 
Is there any way to find out call by call basis callsAnswered/CallsAbandoned within service level?
 
I've done the reporting for call by call report using TCD and RCD table. But not sure how to find out :
1) Particular call in Termination_Call_Detail is Answered withing thresold( serviece level).
2) Particular call in Termination_Call_Detail is Abandoned withing thresold( serviece level).
 
Please suggest how to get above info.
 
Thanks:
Satendra

Subject: RE: Getting Call By Call Service Level
Replied by: Hemal Mehta on 24-07-2011 09:59:16 AM
Hi,
 
Is there any way to find out call by call basis callsAnswered/CallsAbandoned within service level?
 
I've done the reporting for call by call report using TCD and RCD table. But not sure how to find out :
1) Particular call in Termination_Call_Detail is Answered withing thresold( serviece level).
2) Particular call in Termination_Call_Detail is Abandoned withing thresold( serviece level).
 
Please suggest how to get above info.
 
Thanks:
Satendra

 
 
Do you have access to webview reports ?

Subject: RE: Getting Call By Call Service Level
Replied by: Satendra Gupta on 24-07-2011 10:36:58 AM
Hi,

We have here 8.5 version. So there is no webex. CUIC is being used for reporting.

Thanks:
Satendra
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Quick Links