Created by: Satendra Gupta on 24-07-2011 02:34:16 AM Hi, Is there any way to find out call by call basis callsAnswered/CallsAbandoned within service level? I've done the reporting for call by call report using TCD and RCD table. But not sure how to find out : 1) Particular call in Termination_Call_Detail is Answered withing thresold( serviece level). 2) Particular call in Termination_Call_Detail is Abandoned withing thresold( serviece level). Please suggest how to get above info. Thanks: Satendra
Subject: RE: Getting Call By Call Service Level Replied by: Hemal Mehta on 24-07-2011 09:59:16 AM
Hi,
Is there any way to find out call by call basis callsAnswered/CallsAbandoned within service level?
I've done the reporting for call by call report using TCD and RCD table. But not sure how to find out : 1) Particular call in Termination_Call_Detail is Answered withing thresold( serviece level). 2) Particular call in Termination_Call_Detail is Abandoned withing thresold( serviece level).
Please suggest how to get above info.
Thanks: Satendra
Do you have access to webview reports ?
Subject: RE: Getting Call By Call Service Level Replied by: Satendra Gupta on 24-07-2011 10:36:58 AM Hi,
We have here 8.5 version. So there is no webex. CUIC is being used for reporting.
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