This document was generated from CDN thread
Created by: Satoshi Hirose on 16-06-2010 01:34:18 AM
Hi,
I tried CMEPhone.pickup() method and I have two questions, could you help me ?
#1. Do I need monitor the pickup-from-phone ?
Phone A : DN 1004, cti watched and controlled by CSTA
Phone B : DN 1005, call to C
Phone C : DN 1002, called from B
my application invoke phoneA.pickup(1002,1004,myResponseListener) then the app had 'No calls found for the pickup address:1002' exception.
com.cisco.cme.cti.exceptions.CMEResourceUnavailableException: No calls found for the pickup address:1002
at com.cisco.cme.cti.CMEPhone.directPickup(CMEPhone.java:225)
at com.cisco.cme.cti.CMEPhone.pickup(CMEPhone.java:261)
I add 'cti watch' to Phone C and monitor in my app(createTerminal,createAddress...), it works.
Do I need monitor the pickup-from-phone ?
i.e.) I would like to pickup from 2001,2002,2003,2004 and 2005, all ephone-dn need 'cti watch' and monitor by the app ?
#2. How do I un-park using pickup() method ?
Please see the section '4.10) Pickup Call' on the dev guide.
It seems that I can use pickup() method for un-park. But I can't.
Could you give me a hint ? (I could un-park using call.create())
Thanks,
Satoshi
Subject: RE: How can I pickup the call ?
Replied by: Satoshi Hirose on 16-06-2010 02:56:58 AM
monitored by API means, the following code ?
public void monitorPhone(String mac, String phoneNumber) throws Exception {
CMEUserAddress cmeAddress = (CMEUserAddress)myProvider.createAddress(phoneNumber, CMEAbstractAddress.Type.USER);
CMEPhone cmePhone = (CMEPhone)myProvider.createTerminal(mac, CMEAbstractTerminal.Type.PHONE,"SEP"+mac);
cmePhone.addAddress(cmeAddress, new CSTAListenerImpl(this));
}
I already tried and it works. So you means that I need monitor these phones if I need pickup ?
Thanks,
Satoshi
Subject: RE: How can I pickup the call ?
Replied by: Satoshi Hirose on 16-06-2010 04:22:21 AM
Thanks! I understood.
do you have answer for #2 ?
#2. How do I un-park using pickup() method ?
Please see the section '4.10) Pickup Call' on the dev guide.
It seems that I can use pickup() method for un-park. But I can't.
Could you give me a hint ? (I could un-park using call.create())
Thanks,
Satoshi
Subject: RE: How can I pickup the call ?
Replied by: Satoshi Hirose on 16-06-2010 05:17:19 AM
case1)
Phone A : DN 1004, cti watched and controlled by CSTA
Phone B : DN 1005, call to C
Phone C : DN 1002, called from B, answer the call and park to 002
Phone A tried pickup("002","1004",cmeResponseListener), then throw exception.
com.cisco.cme.cti.exceptions.CMEResourceUnavailableException: No calls found for the pickup address:002
at com.cisco.cme.cti.CMEPhone.directPickup(CMEPhone.java:225)
at com.cisco.cme.cti.CMEPhone.pickup(CMEPhone.java:261)
case2)
Phone A : DN 1004, cti watched and controlled by CSTA
Phone B : DN 1005, call to A
Phone A answer the call and park to 002 by API.
Phone A tried pickup("002","1004",cmeResponseListener), then throw same exception.
When Phone A dial to 002, it can get packed call both cases.
Could you give me your advice ?
Thanks,
Satoshi
Subject: RE: How can I pickup the call ?
Replied by: Yawming Chen on 16-06-2010 02:36:35 AM
I think the reason might be that phone is not monitored.
Please add those phone monitored by API and try again.
Thanks,
Yawming
Subject: RE: How can I pickup the call ?
Replied by: Yawming Chen on 16-06-2010 04:15:23 AM
Yes,
cmePhone.addAddress(cmeAddress, cstaListener);
Basically adding CMECSTAListener
to start monitoring CSTA event notification from CUCME.
Thanks !
Subject: RE: How can I pickup the call ?
Replied by: Yawming Chen on 16-06-2010 04:51:28 AM
I think you are right to "un-park" we can use pick up. But you didn¿t add phone on monitoring so you couldn¿t pick up.
Thanks !
Subject: RE: How can I pickup the call ?
Replied by: Yawming Chen on 16-06-2010 05:29:53 AM
Can you please attach your code ?
Subject: RE: How can I pickup the call ?
Replied by: Satoshi Hirose on 17-06-2010 01:16:13 AM
Hi,
I added monitoring Phone B, then it's working fine.
before)
Phone A : DN 1004, cti watched and controlled by CSTA
Phone B : DN 1005, call to C
Phone C : DN 1002, called from B, answer the call and park to 002
after)
Phone A : DN 1004, cti watched and controlled by CSTA
Phone B : DN 1005, cti watched and monitored, call to C
Phone C : DN 1002, called from B, answer the call and park to 002
So, we need monitoring parked phone, if need un-park (pickup the parking #).
Thanks a lot!
Subject: RE: How can I pickup the call ?
Replied by: Satoshi Hirose on 17-06-2010 01:55:58 AM
Additional question.
'make call' and 'pickup call' work for un-park.
Can I use both way for un-park ?
Thanks
Subject: RE: How can I pickup the call ?
Replied by: Yawming Chen on 17-06-2010 05:04:55 AM
Well, to make call we need to know the call object first so pickup will be the easier way.
But this is a good question, let me find it out.
Thanks !
