How to check if caller input with speech or dtmf in an input element

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Created by: Bhaskar Narayanakere on 18-11-2008 09:52:16 PM
How to check if caller input his response with speech utterence or using dtmf from the keypad. The input element does not have a field exposed to check but it is recorded in the logs like

1227030500108.1.Test,11/18/2008 11:48:24.438,get_app,interaction,inputmode,dtmf

1217627547592.3.Test,08/01/2008 16:52:31.983,2_Option_Menu_01,interaction,inputmode,voice

Appreciate any pointers

Thanks - Bhaskar

Subject: Re: How to check if caller input with speech or dtmf in an input element
Replied by: Janine Graves on 18-11-2008 10:00:41 PM
In cvp 3.1 or 4.0 you can only access the inmputmode when using form elements to collect input. In that case its stored in element data named nbestInputmode1.

In cvp 4.1 or 7 every collection element creates that elmt data.

Careful of the spelling. Its got a capitol I. Named nbestInputmode1

Subject: Re: How to check if caller input with speech or dtmf in an input element
Replied by: Bhaskar Narayanakere on 18-11-2008 11:35:36 PM
Thanks. That worked. It returns "voice" or "dtmf"

• Bhaskar