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How to get Supervisor ID?

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This document was generated from CDN thread

Created by: Huthesha K on 31-07-2012 04:34:23 AM
I am trying to develop agent to supervisor chat application using Java CIL.
To send chat message, from agent to supervisor, I need supervisor ID.
How can I get supervisor ID for an agent?
 
With Thanks
Huthesh

Subject: RE: How to get Supervisor ID?
Replied by: Pavan Pardeshi on 31-07-2012 04:57:00 AM
You can get this information from the AWDB database on the ICM.
Please check the t_Person, t_Agent, t_Agent_Team and Agent_Team_Member tables on the ICM.

Just fire the SQL query to get the required information.

Subject: RE: How to get Supervisor ID?
Replied by: Huthesha K on 31-07-2012 08:17:13 AM
Hi Pavan,

Is there any way to get this information through Java CIL, rather than accessing the data base?

I want to display the availability (Ready, not ready, logged in, logged out)  of the supervisor as well?

With Thanks
Huthesh
Comments
Beginner

Hi,

could you please share if any solution provided to above query ?

Thanks,

Ramasamy

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