Created by: Huthesha K on 31-07-2012 04:34:23 AM I am trying to develop agent to supervisor chat application using Java CIL. To send chat message, from agent to supervisor, I need supervisor ID. How can I get supervisor ID for an agent? With Thanks Huthesh
Subject: RE: How to get Supervisor ID? Replied by: Pavan Pardeshi on 31-07-2012 04:57:00 AM You can get this information from the AWDB database on the ICM. Please check the t_Person, t_Agent, t_Agent_Team and Agent_Team_Member tables on the ICM.
Just fire the SQL query to get the required information.
Subject: RE: How to get Supervisor ID? Replied by: Huthesha K on 31-07-2012 08:17:13 AM Hi Pavan,
Is there any way to get this information through Java CIL, rather than accessing the data base?
I want to display the availability (Ready, not ready, logged in, logged out) of the supervisor as well?
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