Created by: Bill Westby on 13-09-2010 05:07:09 PM We use CVP Type 10 VRUs and I'm trying to call an ICM script and do a label transfer to an external number. The ICM Script is very simple: 1) Prompt for digit entry "1" 2) If agent presses "1" perform a "LABEL" "transfer" to "106" plus 10 digit PSTN number 3) I have a static route on the CVP Call Server SIP tab to route "106>" to my CUCM (Call Manager) 4) I have a translation route in CUCM to strip the 106 off and insert a "91" which dials out my PRI I'm testing this by calling my cell phone. My cell phone does ring and if I answer all works fine. If I do not answer my cell phone, my Cisco phone disconnects after 18 seconds exactly, I've traced this in the CTI logs but only see Normal Call Clearing. This causes me to believe that CVP is doing a "warm" transfer of sorts and somewhere there is a 18 second timer that I've not located yet I need to adjust. Does anyone have any experience with this that can shed some light? Thank you, Bill Westby Medtronic Diabetes UCCE 7.5, CVP 7.0, CUCM 6.1
Subject: RE: ICM Label Transfer Timeout Replied by: Bill Westby on 13-09-2010 05:42:44 PM Well found out how to transfer off-site and not timeout but now have new issue, don't hear ringback while destination number (PSTN number) is ringing, ????? Any thoughts?
To solve the off-site blind transfer issue all I had to do was in my ICM Script, just before the label node I inserted a SET node: Call Variable user.sip.refertransfer Set value to "Y" Now if I can figure out why I don't hear ringback I'm golden.
I am utilizing zeep and requests modules to pull and modify phones and lines in Call Manager. I looked through the AXL schema, but couldn't quite find how to pull port information from a phone. I am looking to gather LLDP/CDP information. ...
I am testing curri and external call control, if i put external call control in translation pattern or route pattern with 0.! , if i digit from my phone 034 immediatly cm make a request to my test application, but i need to digit 03456etc number.
A customer asked me to create a ccx script to contain an ID verification step. He didn't want a database query, just a document validator through a numerical verification algorithm.
Does anybody know something like that? An example ...
Hello there, Kindly, I need to know from which tables I can get the agent's recent state trace history, this report is also shown at finesse agent desktop under My History, I have attached the screenshot for more detail. I have found one table Agent_...