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JTAPI and third party application

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Subject: RE: New Message from Arun K S in Cisco JTAPI (JTAPI) - Cisco JTAPI Question
Replied by: Arun K S on 30-04-2010 12:45:42 PM
Hi,
 
  When i read the Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager Release 8.0(1)  , for windows platforms the client comes as an installable exe.  My requirement is to run the JTAPI client application inside an appserver (JBoss),  As Per Joe's comment  it can be run inside any container. in that case how can i intialise the JTAPI client.
 
One more doubt  how can get the Cisco JTAPI  client. i did lot of search in cisco web site but couldn't find the download link. 
we are using Call manager version 8.0.
 
regrds
Arn
This document was generated from CDN thread

Created by: Arun K S on 30-04-2010 06:39:18 AM
Hi,
 
Is it possible to run the JTAPI application inside a java application server, we have a cisco call manager and i am planning to use JTAPI to observe the devices (softphones and ip phones) so that when ever a call comes from out side the network, we have to get notification about the caller details(source phone number) as well as the phone details(destination address or ip) where the call is directed to. so that by the time the call gets picked up we can show the caller details in the help desk .  It is like a normal call centre application. 
 
regards
Arn

Subject: RE: New Message from Arun K S in Cisco JTAPI (JTAPI) - Cisco JTAPI Question
Replied by: Joseph Moskie on 30-04-2010 07:24:35 AM
Arun,

I'm not sure what kind of application server you are using, but yes.
JTAPI can be used in servers such as Tomcat. It's simply a jar file that
you include in your project, and you write all the custom code you want.
You could write a web service that makes calls to JTAPI interfaces, or
whatever you want.

Is that a good enough answer? If not, can you be more specific?

- Joe


________________________________

From: Cisco Developer Community Forums
[mailto:cdicuser@developer.cisco.com]
Sent: Thursday, April 29, 2010 11:39 PM
To: cdicuser@developer.cisco.com
Subject: New Message from Arun K S in Cisco JTAPI (JTAPI) - Cisco JTAPI
Questions: JTAPI and third party application


Arun K S has created a new message in the forum "Cisco JTAPI Questions":
--------------------------------------------------------------
Hi,

Is it possible to run the JTAPI application inside a java application
server, we have a cisco call manager and i am planning to use JTAPI to
observe the devices (softphones and ip phones) so that when ever a call
comes from out side the network, we have to get notification about the
caller details(caller number) as well as the phone details(address or
ip) where the call is directed to. so that by the time the call gets
picked up we can show the caller details in the help desk .  It is like
a normal call centre application. 

regards
Arn
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To respond to this post, please click the following link:
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Subject: RE: New Message from Arun K S in Cisco JTAPI (JTAPI) - Cisco JTAPI Question
Replied by: Abhishek Malhotra on 30-04-2010 12:52:19 PM
Once you install the JTAPI client it will extract the jtapi.jar at: C:\Windows\Java\lib which you can add as a library to your application.
Alternatively, you can pick this jtapi.jar from following location:
http://<CUCM-IP Adrress>/plugins/jtapi.jar
 
The JTAPI Client Exe can be downloaded from CUCM Admin page under following menu:
Application->Plugins

Subject: RE: New Message from Abhishek Malhotra in Cisco JTAPI (JTAPI) - Cisco JTAPI
Replied by: Joseph Moskie on 30-04-2010 05:09:35 PM
As Abhishek mentioned, the EXE you see installs JTAPI to that folder,
and also installs several JTAPI Tools, such as a configuration tool that
will allow you to customize logging and security through a GUI.

To actually run JTAPI Applications, you just need to include the jar,
and optionally a jtapi.ini file, that you can create using the JTAPI
Preferences GUI.

Subject: RE: New Message from Abhishek Malhotra in Cisco JTAPI (JTAPI) - Cisco JTAPI
Replied by: Arun K S on 04-05-2010 11:52:51 AM
Hi,
 
   Thanks for the information about jtapi plugin, i downloaded it from the call manager menu.  now the problem is with the call manager,   for setting up the development environment , do we have any developer version of call manager or some kind of simulator. because our team is not having access to the production environment call manager. and the client is not willing to provide access to their production environment call manager.
 
regards
Arun

Subject: RE: New Message from Abhishek Malhotra in Cisco JTAPI (JTAPI) - Cisco JTAPI
Replied by: David Staudt on 04-05-2010 12:57:19 PM
UCM will run in VMWare, which is currently the best way to get a more or less portable development environment.  Note that UCM 8 is fully supported in VMWare on Cisco UCS, while previous versions are not officially supported (though they do work fine more most dev purposes.)  
 
The question then becomes how to obtain the UCM installation disks.  If you have a set, you should be able to install directly into VMWare.  If you are a member of the CDN partner program, discount (NFR) programs are available: http://developer.cisco.com/web/partner/discount-purchase-programs
 
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