Subject: RE: Jtapi beginner's question
Replied by: Stefania Oliviero on 04-06-2012 08:48:47 AM
With JTapi you haven't to use the Cisco tsp.
You only need to define an applicationUser on CUCM and associates to it all the devices you want to monitor.
This document was generated from CDN thread
Created by: Haim Noyman on 04-06-2012 08:44:38 AM
Hi,
i installed Cisco TSP on my computer.
is that enough for integrate my ip phone via Jtapi?
or i missed something.
i'm totaly new in Tapi so i'm sorry if my question is stupid.
Thanks,
Haim.
Subject: RE: Jtapi beginner's question
Replied by: Haim Noyman on 04-06-2012 08:53:05 AM
Thanks
Subject: RE: Jtapi beginner's question
Replied by: Haim Noyman on 06-06-2012 01:41:41 AM
Hi,
i miss something simple.
i'm trying to control devices via JTAPI but a failed to create Provider.
i got this error "com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- login=............".
i created an application user associated to devices i want to control and i still got this error.
Thanks.
Subject: RE: Jtapi beginner's question
Replied by: Haim Noyman on 06-06-2012 03:34:48 AM
i can't run makecall app.
our IT man said that 'Standard CTI Enabled' role assigned for the application user but i still got this error.
what is can be the reason for that.
Thanks.
Subject: RE: Jtapi beginner's question
Replied by: Mohan Potluri on 06-06-2012 02:04:52 AM
Apart from the userid/password recheck, see if the application or end user has 'Standard CTI Enabled' role assigned.
You can run makecall or jtrace sample apps to verify the configuration as well.
Subject: RE: Jtapi beginner's question
Replied by: Mohan Potluri on 06-06-2012 05:19:20 PM
JTAPI log should give some hints on what is happening. Do you see socket established to CTIManager service? Can you attach JTAPI log?
Subject: RE: Jtapi beginner's question
Replied by: Haim Noyman on 07-06-2012 03:48:07 AM
hi,
i'm afraid i'm missing very basically thing.
the procedure as i know is:
we have a cucm server that i'm working against.
on this server suppose to be CTI service.
when i using jtapi i'm working against that CTI service.
shell i install on my computer any thing in order to use JTAPI?