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Malicious (MCID) call event, is there one?

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This document was generated from CDN thread

Created by: Ramana Guntor on 07-12-2010 07:48:53 PM
Wondering, how CUCM can notify 3rd party CTI applications via events if MCID soft key was pressed.
My reading on Cisco documentation says there's none. Also the feature code (*39) in lieu of MCID soft key does not work on Cisco 79XX models, Is that feature code mean for POTS phone only?
 
We would like to trigger application logic if a user recieves a malicious call and he/she presses the MCID soft key.
Appreciate any input in this direction.
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Beginner

Anyone ever get anywhere with this? We have the same problem.

Best solution we have so far is to setup Alarm service to generate a SNMP alarm when the malicious call event is added to log and our app picks that up and responds to it, but its a very kludgy way of doing it.

Paul

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