This document was generated from CDN thread
Created by: Ramana Guntor on 07-12-2010 07:48:53 PM
Wondering, how CUCM can notify 3rd party CTI applications via events if MCID soft key was pressed.
My reading on Cisco documentation says there's none. Also the feature code (*39) in lieu of MCID soft key does not work on Cisco 79XX models, Is that feature code mean for POTS phone only?
We would like to trigger application logic if a user recieves a malicious call and he/she presses the MCID soft key.
Appreciate any input in this direction.