Subject: Re: New Message from Praveen Vadlamudi in Customer Voice Portal (CVP) - Gen
Replied by: Janine Graves on 13-01-2010 08:56:55 PM
Did you set the ICM variable UseVxmlParams to 'N'?
Cisco Developer Community Forums wrote:
> Praveen Vadlamudi has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> Has any one seen the following error in CVP when calling an external
> application from ICM script.
> Â
> 1777: 10.70.54.50: Jan 13 2010 13:56:15.182 -0500:
> %CVP_4_1_IVR-7-TRACE_CALL: {Thrd=http-8000-9} VBServlet:service: HTTP
> Request from 10.6.192.57: {
> CALL_ID=1EC02F6A-FFAC11DE-A0DB000E-D7B96854, MSG_TYPE=CALL_RESULT,
> CALL_SEQ_NUM=3, ERROR_CODE=MEDIA_FILE_NOT_FOUND(9) }
> 1778: 10.70.54.50: Jan 13 2010 13:56:15.182 -0500:
> %CVP_4_1_IVR-3-CALL_ERROR:
> CALLGUID=1EC02F6A-FFAC11DE-A0DB000E-D7B96854 DNIS=81111111111312
> External VXML located at
> http://dc2wcvpd001c2:7000/CVP/en-us/../Server?Option=1&ICMInfo=149396-358-0.580718&application=AppName]
> resulted in a bad fetch (Client: 10.6.192.57) [id:3023]
> The same URL above is fine in IE from the same server, so it is not a
> DNS issue.
> Â
> Any help is appreicated. This application used to work fine before,
> something change and I cannot figure out what emoticon
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/1894619>
>
> or simply reply to this email.
This document was generated from CDN thread
Created by: Praveen Vadlamudi on 13-01-2010 08:20:47 PM
Has any one seen the following error in CVP when calling an external application from ICM script.
1777: 10.70.54.50: Jan 13 2010 13:56:15.182 -0500: %CVP_4_1_IVR-7-TRACE_CALL: {Thrd=http-8000-9} VBServlet:service: HTTP Request from 10.6.192.57: { CALL_ID=1EC02F6A-FFAC11DE-A0DB000E-D7B96854, MSG_TYPE=CALL_RESULT, CALL_SEQ_NUM=3, ERROR_CODE=MEDIA_FILE_NOT_FOUND(9) }
1778: 10.70.54.50: Jan 13 2010 13:56:15.182 -0500: %CVP_4_1_IVR-3-CALL_ERROR: CALLGUID=1EC02F6A-FFAC11DE-A0DB000E-D7B96854 DNIS=81111111111312 External VXML located at http://dc2wcvpd001c2:7000/CVP/en-us/../Server?Option=1&ICMInfo=149396-358-0.580718&application=AppName resulted in a bad fetch (Client: 10.6.192.57) [id:3023]
The same URL above is fine in IE from the same server, so it is not a DNS issue.
Any help is appreicated. This application used to work fine before, something change and I cannot figure out what
Subject: Re: New Message from Praveen Vadlamudi in Customer Voice Portal (CVP) - Gen
Replied by: Janine Graves on 13-01-2010 08:55:29 PM
do you have a Studio application called 'AppName' that's been deployed
to your VxmlServer??
Cisco Developer Community Forums wrote:
> Praveen Vadlamudi has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> Has any one seen the following error in CVP when calling an external
> application from ICM script.
> Â
> 1777: 10.70.54.50: Jan 13 2010 13:56:15.182 -0500:
> %CVP_4_1_IVR-7-TRACE_CALL: {Thrd=http-8000-9} VBServlet:service: HTTP
> Request from 10.6.192.57: {
> CALL_ID=1EC02F6A-FFAC11DE-A0DB000E-D7B96854, MSG_TYPE=CALL_RESULT,
> CALL_SEQ_NUM=3, ERROR_CODE=MEDIA_FILE_NOT_FOUND(9) }
> 1778: 10.70.54.50: Jan 13 2010 13:56:15.182 -0500:
> %CVP_4_1_IVR-3-CALL_ERROR:
> CALLGUID=1EC02F6A-FFAC11DE-A0DB000E-D7B96854 DNIS=81111111111312
> External VXML located at
> http://dc2wcvpd001c2:7000/CVP/en-us/../Server?Option=1&ICMInfo=149396-358-0.580718&application=AppName]
> resulted in a bad fetch (Client: 10.6.192.57) [id:3023]
> The same URL above is fine in IE from the same server, so it is not a
> DNS issue.
> Â
> Any help is appreicated. This application used to work fine before,
> something change and I cannot figure out what emoticon
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/1894619>
>
> or simply reply to this email.
Subject: RE: Re: New Message from Praveen Vadlamudi in Customer Voice Portal (CVP) -
Replied by: WILLIAM WEBB on 18-01-2010 03:40:19 PM
Hi Praveen -
Did you get this resolved? The only other thing that I wondered about was the sequence of the parameters. While it technically should make no difference, I'm wondering about the fact that the "application=AppName" appears at the end of the URL.
Did you put that string in Call.user.microapp.ToExtVXML[0]?
- Bill
Subject: RE: Re: New Message from Praveen Vadlamudi in Customer Voice Portal (CVP) -
Replied by: Harish Suriyanarayanan on 12-05-2010 07:27:22 AM
Hi Praveen,
How was this issue resolved. Iam also getting a similar error.
79: 192.168.5.186: May 12 2010 12:07:06.125 +0530: %CVP_7_0_IVR-3-CALL_ERROR: CALLGUID=EA7ED4CA5CC711DF819DE23164BE1EB0 DNIS=123456798031 External VXML located at http://192.168.5.186:8180/en-us/app/Server?callid=EA7ED4CA5C&application=HelloWorld resulted in a bad fetch (Client: 10.145.200.1) [id:3023]
80: 192.168.5.186: May 12 2010 12:07:06.125 +0530: %CVP_7_0_IVR-3-CALL_ERROR: RunScript Error from 10.145.200.1 [MEDIA_FILE_NOT_FOUND(9)] CALLGUID: EA7ED4CA5CC711DF819DE23164BE1EB0 DNIS=123456798031 {VRUScriptName: 'GS,Server,V' ConfigParam: ''} [id:3023]
97: 192.168.5.186: May 12 2010 12:07:08.625 +0530: %CVP_7_0_IVR-3-CALL_ERROR: Removing CALLGUID: EA7ED4CA5CC711DF819DE23164BE1EB0 DNIS=1234567980 due to exception in CallNewHandler. (Client: 10.145.200.1) Received ICM DialogFailure response for new call request. DialogFailure StatusCode: 15 HTTP req: { CALL_ID=EA7ED4CA5CC711DF819DE23164BE1EB0, CLIENT_TYPE=IOS, MSG_TYPE=CALL_NEW, RECOVERY_VXML=flash:recovery.vxml, CALL_DNIS=1234567980, CALL_UUI=, ERROR_CODE=NONE(0), CALL_ANI=sip:192.168.5.186:5060 } [id:3023]
107: 192.168.5.186: May 12 2010 12:07:10.656 +0530: %CVP_7_0_SIP-3-SIP_CALL_ERROR: CALLGUID = EA7ED4CA5CC711DF819DE23164BE1EB0 LEGID = EA7F70F2-5CC711DF-81A2E231-64BE1EB0 - - ABNORMALLY ENDING - SIP code [200], Reason Hdr [Q.850;cause=38] Q850 Reason [38 - Network out of order, may be VRU leg fetch error - HANDOFF.tcl disconnected call.], GW call using SURV TCL flag , NON NORMAL flag , USE ERROR REFER flag with AGE (msecs) 7375 and Call History: 123456798031, 1234567980, [id:5004]
115: 192.168.5.186: May 12 2010 12:07:10.687 +0530: %CVP_7_0_SIP-3-SIP_CALL_ERROR: CALLGUID = EA7ED4CA5CC711DF819DE23164BE1EB0 LEGID = EA7F70F2-5CC711DF-81A2E231-64BE1EB0 - : Refer failed with 503 - Service Unavailable. May be a problem with DN Routes or Gateway Dail-Peers. [id:5004]
Subject: Re: New Message from Harish Suriyanarayanan in Customer Voice Portal (CVP)
Replied by: Janine Graves on 12-05-2010 12:19:09 PM
From this URL in your error message, it looks like a number of
variables haven't been assigned correctly within your ICM routing script:
http://192.168.5.186:8180/en-us/app/Server?callid=EA7ED4CA5C&application=HelloWorld
1. you must set the ECC variable media_server to
"http://VxmlServerIPaddress:7000/CVP" (where VxmlServerIPaddress should
be the IP of your VxmlServer and 7000 is the VxmlServer's Tomcat port)
2. you must set app_media_lib to ".."
These 2 changes will result in the following (correctly formed) URL:
http://192.168.5.186:8180/CVP/en-us/../Server?callid=EA7ED4CA5C&application=HelloWorld
On 5/12/2010 3:27 AM, Cisco Developer Community Forums wrote:
> Harish Suriyanarayanan has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> Hi Praveen,
> Â
> How was this issue resolved. Iam also getting a similar error.
> Â
> 79: 192.168.5.186: May 12 2010 12:07:06.125 +0530:
> %CVP_7_0_IVR-3-CALL_ERROR: CALLGUID=EA7ED4CA5CC711DF819DE23164BE1EB0
> DNIS=123456798031 External VXML located at
> http://192.168.5.186:8180/en-us/app/Server?callid=EA7ED4CA5C&application=HelloWorld
> resulted in a bad fetch (Client: 10.145.200.1) [id:3023]
> 80: 192.168.5.186: May 12 2010 12:07:06.125 +0530:
> %CVP_7_0_IVR-3-CALL_ERROR: RunScript Error from 10.145.200.1
> [MEDIA_FILE_NOT_FOUND(9)] CALLGUID: EA7ED4CA5CC711DF819DE23164BE1EB0
> DNIS=123456798031 {VRUScriptName: 'GS,Server,V' ConfigParam: ''} [id:3023]
> 97: 192.168.5.186: May 12 2010 12:07:08.625 +0530:
> %CVP_7_0_IVR-3-CALL_ERROR: Removing CALLGUID:
> EA7ED4CA5CC711DF819DE23164BE1EB0 DNIS=1234567980 due to exception in
> CallNewHandler. (Client: 10.145.200.1) Received ICM DialogFailure
> response for new call request. DialogFailure StatusCode: 15 HTTP req:
> { CALL_ID=EA7ED4CA5CC711DF819DE23164BE1EB0, CLIENT_TYPE=IOS,
> MSG_TYPE=CALL_NEW, RECOVERY_VXML=flash:recovery.vxml,
> CALL_DNIS=1234567980, CALL_UUI=, ERROR_CODE=NONE(0),
> CALL_ANI=sip:192.168.5.186:5060 } [id:3023]
> 107: 192.168.5.186: May 12 2010 12:07:10.656 +0530:
> %CVP_7_0_SIP-3-SIP_CALL_ERROR: CALLGUID =
> EA7ED4CA5CC711DF819DE23164BE1EB0 LEGID =
> EA7F70F2-5CC711DF-81A2E231-64BE1EB0 - - ABNORMALLY ENDING -
> SIP code [200], Reason Hdr [Q.850;cause=38] Q850 Reason [38 - Network
> out of order, may be VRU leg fetch error - HANDOFF.tcl disconnected
> call.], GW call using SURV TCL flag , NON NORMAL flag ,
> USE ERROR REFER flag with AGE (msecs) 7375 and Call History:
> 123456798031, 1234567980, [id:5004]
> 115: 192.168.5.186: May 12 2010 12:07:10.687 +0530:
> %CVP_7_0_SIP-3-SIP_CALL_ERROR: CALLGUID =
> EA7ED4CA5CC711DF819DE23164BE1EB0 LEGID =
> EA7F70F2-5CC711DF-81A2E231-64BE1EB0 - : Refer failed with 503
> - Service Unavailable. May be a problem with DN Routes or Gateway
> Dail-Peers. [id:5004]
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2177914>
>
> or simply reply to this email.
Subject: RE: Re: New Message from Harish Suriyanarayanan in Customer Voice Portal (C
Replied by: Bill Webb on 18-05-2010 01:42:41 PM
It sounds like you may not be properly handling the transfer to "987654" when invoking the Play Media microapp (or within VXML/Call Studio app).
Whenever a media file is played, the VXML dialog invokes a transfer to the number "987654". This looks like a real call to the voice gateway/VXML gateway, so if it is not properly captured and blocked, it will try to route that transfer. This can cause all sorts of unexpected behavior.
In your gateway, you should have a translation rule and profile, and a dial-peer to capture this transfer:
voice translation-rule 100
rule 1 /987654/ //
!
!
voice translation-profile block
translate called 100
!
!
dial-peer voice 987654 voip
translation-profile incoming block
incoming called-number 987654
- Bill
Subject: RE: Re: New Message from Harish Suriyanarayanan in Customer Voice Portal (C
Replied by: Harish Suriyanarayanan on 18-05-2010 11:46:30 AM
Hi Janine,
Thanks for the reply. I figured it out. Its working now.
Harish
Subject: RE: Re: New Message from Harish Suriyanarayanan in Customer Voice Portal (C
Replied by: Harish Suriyanarayanan on 18-05-2010 01:12:52 PM
Hi Janine,
Iam setting up a cvp comprehensive lab setup and I have some issues.
1) When I try to Play a message using Run External Scripts. The message plays and the script gets aborted on that node.
(http://192.168.5.186:7000/CVP/audio/message.wav). The script works fine otherwise (calling CVP script).
2) When i try to dial the cti route point number from ipphone. It reaches the cvp script (Run External Script node Pointing to the cvp application) and runs it, after that its aborting.
Thanks,
Harish.
Subject: RE: Re: New Message from Harish Suriyanarayanan in Customer Voice Portal (C
Replied by: Harish Suriyanarayanan on 19-05-2010 09:11:42 AM
Hi Bill,
The translation rule and dial peer is already configured still both the issues are occuring.
Harish.
Subject: RE: Re: New Message from Harish Suriyanarayanan in Customer Voice Portal (C
Replied by: Harish Suriyanarayanan on 20-05-2010 08:24:19 AM
Hi,
The issues were resolved. There was a Pots dialpeer with destination .T which was creating it.
Harish
Subject: RE: Re: New Message from Harish Suriyanarayanan in Customer Voice Portal (C
Replied by: Silvia F Baptista on 28-05-2010 08:59:29 PM
You can start by reading the CVP Getting Started Guide
Subject: RE: Re: New Message from Harish Suriyanarayanan in Customer Voice Portal (C
Replied by: Ramya Subramanian on 28-05-2010 08:41:23 AM
Hi,
I'm pretty new to contact center environment, can someone help me about scripting, also i want to do scripting with VXML, i mean i want to use VXML scripts in ICM
wen we do start scripting, wat nodes we need to use, for eg they are some nodes like "set Variaable", Send to VRU etc, y these nodes need to be used
I have checked some docs about scripting, they do not seem to be of much help
Can someone really help me regarding this?????
Also i need help on how to configure gateways
it would be helpful if there is a link or video available in which step-by-steps are available
Thanks & Regards
Ramya
Subject: RE: Re: New Message from Harish Suriyanarayanan in Customer Voice Portal (C
Replied by: Ramya Subramanian on 23-06-2010 09:37:32 AM
Hi harish,
I was able to get my scripting done
Now I need a help for the issue described below
I have installed ICM as in set up ICM, CVP and CCM(4.x version)
For the CVP part, i have added call server, VXML server and gateway , i was also able to telnet gateway from CVP
I used show startup config from gateway and have saved that config in a notepad
In tht i see something related to dial peer which will be used for configuring dialed numbers
I'm trying to use a dial number 8004741234 for my script
I have added this number as route pattern in CCM
Hpwever i do not know how to assign dial peer for this, as in i do not know how to use dial number in my gateway configuration so that i can make calls from any phone(other than ip communicator) to test my script
I can login to CTI Tool Kit and make calls from ip communicator
Help is really appreciated.....
I have attached gateway config, a sample of which is available from cisco webiste, can someone tell me which dial peer to use and how to modify tht for dial number
Subject: Re: New Message from Ramya Subramanian in Customer Voice Portal (CVP) - Gen
Replied by: Janine Graves on 23-06-2010 12:47:49 PM
Hi Ramya,
My dial peers are 4-digits, but I do call in from an outside number. Are
you using SIP?
You have to configure the ingress gateway like this. When the call comes
into the ingress gateway, it needs to hit your call server (mine is
10.1.78.72 below)
dial-peer voice 2072 voip
destination-pattern 2072
session protocol sipv2
session target ipv4:10.1.78.72
dtmf-relay rtp-nte
codec g711ulaw
no vad
!
Then when the call comes back from ICM, your VxmlGateway must be
configured to handle the label returned from ICM as a dial-peer (my
label starts with 8111)
dial-peer voice 81 voip
description Label from ICM (Type 10 label+Correlation ID)
service bootstrap
incoming called-number 81T
dtmf-relay rtp-nte h245-signal h245-alphanumeric
codec g711ulaw
no vad
!
On 6/23/2010 5:37 AM, Cisco Developer Community Forums wrote:
> Ramya Subramanian has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> Hi harish,
> I was able to get my scripting done
> Now I need a help for the issue described below
> I have installed ICM as in set up ICM, CVP and CCM(4.x version)
> For the CVP part, i have added call server, VXML server and gateway ,
> i was also able to telnet gateway from CVP
> I used show startup config from gateway and have saved that config in
> a notepad
> In tht i see something related to dial peer which will be used for
> configuring dialed numbers
> Â
> I'm trying to use a dial number 8004741234 for my script
> Â
> I have added this number as route pattern in CCM
> Â
> Hpwever i do not know how to assign dial peer for this, as in i do not
> know how to use dial number in my gateway configuration so that i can
> make calls from any phone(other than ip communicator) to test my script
> I can login to CTI Tool Kit and make calls from ip communicator
> Â
> Help is really appreciated.....
> I have attached gateway config, a sample of which is available from
> cisco webiste, can someone tell me which dial peer to use and how to
> modify tht for dial number
> Â
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2303878>
>
> or simply reply to this email.
--
Janine Graves
781-990-1040
Subject: RE: Re: New Message from Ramya Subramanian in Customer Voice Portal (CVP) -
Replied by: Ramya Subramanian on 24-06-2010 11:29:48 AM
Hi
Thanks for replying to my query
I'm not using SIP service in CVP, shld tht also be used??
Are Dial peers restricted to only 4 digits or more than that
Here in dial peer, both dial peer and destination-pattern are 2072, shld tht be the same always??
dial-peer voice 2072 voip
destination-pattern 2072
And
dial-peer voice 81 voip
description Label from ICM (Type 10 label+Correlation ID)
service bootstrap
incoming called-number 81T
dtmf-relay rtp-nte h245-signal h245-alphanumeric
codec g711ulaw
no vad
In the above the dial-peer voice is 81 voip and is tht for the incoming called-number 81T
and here description means the decriptions tht we give in route pattern in CCM while creatig a route point
shld we give the entire incoming number, like for eg if i'm using two dialed nos say 8004741234 and 8082223345, shld it be again 81T or different
Please advice
Help required again...
Ramya
Subject: RE: Re: New Message from Harish Suriyanarayanan in Customer Voice Portal (C
Replied by: Karthik Ayyappan on 10-06-2011 02:27:02 AM
Hi,
The issues were resolved. There was a Pots dialpeer with destination .T which was creating it.
Harish
Hi Harish,
I am also having the same issue.
%CVP_7_0_SIP-3-SIP_CALL_ERROR: CALLGUID = 143A21F6913411E0BE175475D04FE700 LEGID = 143ABEB7-913411E0-84E4B98D-96F0D7B3 - : Refer failed with 503 - Service Unavailable. May be a problem with Routing Configuration or Gateway Dial-Peer. [id:5004]
Can u say how was this issue resolved?