Created by: Zbigniew Ross on 04-01-2012 05:27:37 AM I am trying to find CTI interface for CUCM, CTIOS looks perfect for our solution but I need to know few answers about monitoring capabilities of CTIOS and about licensing, but most important questions for me are about monitoring. 1) Is it possible to monitor queues in CUCM? 2) Do I need to have additional modules in CUCM to have a queues? 3) Do I need additional equipment to run/develop applications with CTIOS? 4) How it is licensed? Thank you in advance for answers.
Subject: RE: Monitoring call queues Replied by: David Lender on 05-01-2012 01:39:47 PM I think you are looking for general information about UCCE, the Contact Center product of which CTIOS provides CTI information/data regarding calls to logged in agents.
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