Created by: Dipika Gupta on 06-02-2013 04:31:43 AM Hi all , In my CUIC report "Agent Not Ready Detail" I was getting two reason codes Undefined [0] and 999 which I had not configured in Reason Code List in Config Manager . I found out that 999 gets stored in the database when agent state is changed from Supervisor Toolkit . But I have no idea when does this reason code 0 get stored in the database ? Is it a default system generated reason code ? I read it in one of the Cisco docs that it is system generated reason code when agent is made Not ready automatically by the software ? Does anyone has better idea when does this Not ready reason code 0 gets stored ?
Subject: RE: New Message from Dipika Gupta in Customer Voice Portal (CVP) - General Replied by: Hemal Mehta on 06-02-2013 07:02:23 AM When a agent logs in and waits some time before going ready, the system automatically puts the agent in not ready state. The code 0 is used then. It represents a agent going not ready without a reason code. Hemal
From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Wednesday, February 06, 2013 4:32 AM To: cdicuser@developer.cisco.com Subject: New Message from Dipika Gupta in Customer Voice Portal (CVP) - General Discussion - All Versions: Not Ready Reason Code Undefined [0] and 999
Dipika Gupta has created a new message in the forum "General Discussion - All Versions": -------------------------------------------------------------- Hi all , In my CUIC report "Agent Not Ready Detail" I was getting two reason codes Undefined [0] and 999 which I had not configured in Reason Code List in Config Manager . I found out that 999 gets stored in the database when agent state is changed from Supervisor Toolkit . But I have no idea when does this reason code 0 get stored in the database ? Is it a default system generated reason code ? I read it in one of the Cisco docs that it is system generated reason code when agent is made Not ready automatically by the software ? Does anyone has better idea when does this Not ready reason code 0 gets stored ? -- To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/11604816 or simply reply to this email.
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